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After purchasing a pair of $660 sneakers which wasn’t honored by the seller, My order was transferred to another seller 5 days after my order (which I had no information or option to choose to this new deal). I understand the 3 hour grace period for confirmation and since this was technically a new contract which I wasn’t informed by GOAT that the transaction was transferred to a new seller at a price which is currently above market price by $85. I have been let down as I am committed to a deal which I honored by paying but don’t feel that I was given a fair shake or some kind of compensation for the extremely delayed, still not shipped shoes and the fact that I am paying more than the current price and same likelihood of time of delivery. I’m not one to complain or be fickle, and I normally praise GOAT, however I need to express my dissatisfaction with how this transaction is handled (even if it’s a one time issue; it’s still an issue and poor customer service in this instance). If you read this I back GOAT 99% of the time, however be Cautious purchasing from Thanksgiving to the New Year (it seems that volume sales trumps customer consideration)
Goat is great! Buy and sell with ease! Until you need customer service... It will give you a message such as “allow up to 24 hours to be notified” ... 3 days later no notifications. Email them or start a ticket to get some help? You get, “we will respond to you in the order of your request or within 24 hours, whatever comes first”, well 24 hours always comes first and you can expect NO RESPONSES. I have shoes consigned there, which means if they sell, all that needs to be done is someone at GOAT checks the shoes one more time, and ships. The shoes sell, the order is pending “for up to 24 hours, the sale will either be approved or denied by then” ... cool. Sounds fine. 24 hours later, nothing. Created a ticket, no response, sent an email, no response. It’s honestly embarrassing. Especially for a company that tells you to email their “24/7 customer service”. Then you look at reviews saying the same thing, and the developers respond MONTHS later asking for reviewers to EMAIL THEM!!! That’s the problem! Goat doesn’t respond to emails. You will forever be stuck waiting for someone at goat to “help” you. Honestly, get an actual customer service line, or live chat to help customers, ESPECIALLY SELLERS SINCE YOU NEED THEM FOR PRODUCT. They’ve merged with flight club now so I’m sure it’ll only get worse. Either sell through sites that will respond to your issues or keep your shoes. GOAT is very unprofessional.
Goat is such a good place to buy your sneakers. The searching system is amazing as their filters actually work perfectly and show you the correct price. Another thing that they do well is the quickness. I made an account, put it in all my information, and bought sneakers in less than 5 minutes. They also accept any type of payment even prepaid credit cards and being a 15 year old I need one of those to buy my own stuff online and it worked perfectly fine. On stock x I tried to use the prepaid card and it kept getting declined even though I have used it before for other purchases which really ticked me off. Last but not least, their shipping was quick and easy to track. At first I thought it was going to take forever to receive my shoes because it took forever for the order to be confirmed but it got confirmed and sent to goat quickly. I got my shoes in 6 days which is faster than I expected. Their verification, wrapping, and quality was all there. Goat definitely gained my loyalty through one use and I’ll start buying all my non retail sneakers from there!!
I ordered a pair of yeezys from goat spending over 800$ I waited 5 days for an update as it kept saying they were waiting for the seller to ship the shoes.. after 5 days I opened a complaint ticket asking them to cancel my order if they did not ship that day as I needed them for a birthday.. they did not even respond to my email just updated the status to arrived at goat ( I almost think this was just to shut me up) after waiting another 5 days (which they say it takes 2-3 days to verify) I opened another ticket voicing my concern that they just updated the ticket to keep me quiet I got a response 2 days later saying that I had caused THEM confusion by opening another ticket when I had to because they labeled my first resolved when it was not!! They told me I would hear from them in another 48 hours.. I waited and still had no update.. goat has now had my shoes “verifying” them for over week! So reached out because I hadn’t heard from them in 48 hours like they claimed I would. I got no response or even apology.. just an update from ups that my shoes have finally shipped over 2 weeks later when it is supposed to take 10 days to get your shoes. I am appalled.. please beware when thinking about using this site! They are not true to their word nor care about customers.
Of all the times I’ve tried to buy shoes from GOAT, I’ve only had ONE successful transaction. And that’s only cause GOAT already had them in their storage. So one time, after buying shoes and not hearing anything for a week, the seller canceled the order and put the shoes back up for a huge markup. So after wasting all that time I had to go over to StockX and I got them without a hitch. Another time, a seller sent the wrong size of used shoes to GOAT when the shoes that were pictured were the correct size! I waited weeks until customer service notified me of this. Right now, I’ve been waiting a week for these shoes to ship after the seller had confirmed them, but now it’s showing that they’re unconfirmed. I already know I’m getting flaked yet again. It’s absolutely appalling that simply buying a pair of shoes has to be this difficult and irritating. Customer service has been little help, taking forever to update me on these situations on what’s going on. If you’re reading this, STAY AWAY FROM GOAT. The marketplace is full to the brim with flakers of every kind. Every purchase from StockX on the other hand went fine and the shoes got to me FAST. So I wholeheartedly recommend using StockX over GOAT. They may not have as great of a variety as GOAT, but you can rest easy knowing that you will surely get your shoes without any problem.
GOAT is the safest way to buy and sell sneakers. We offer free verification services on all purchases to ensure your sneakers are authentic and as
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