Gira. Bicicletas de Lisboa

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After solving many problems with the login system, I finally got this to work. Unfortunately, the daily pass expired after 24 hours, and it was not possible to renew (even though I had topped up my account). I have since discovered that you must subscribe to the daily pass each day - including another €300 deposit each day! As I am a tourist who wants to ride for several days (and the daily pass is my only option), I would theoretically have to submit €1500 do ride for 5 days. Each deposit is returned, but each €300 deposit will take up to 5 days to be returned. This is crazy - developers, you need to fix this. Please make it possible to use one deposit for as many days as each person wants to ride - requiring multiple deposits is not reasonable. This doesn’t seem like too much to ask.

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Really wanted to give this a try, but the sign-in process is terrible. First, the sign-in form asks for “Vat”. No idea what that is. The only Vat I know is the British term for sales tax but is makes no sense for the seller to ask that to the buyer. Then, over and over the process would tell me that the account could not be created because I had entered info existing in another account. Tried the option to recover the account instead, and the system told me that no account existed with that data. Frustrating waste of time. Something is very wrong when you can’t even register a new customer. I use 3 other bike rideshare systems in other countries and the registration and usage has always been buttery smooth. Such a shame. EMEL, you have some fixing to do here.

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It appears there is no way to sign up. I tried both myself and my husband’s email to sign up but it keeps saying I have an existing account (not true). So since after trying 8x and getting that same message, I tried to retrieve a password to my email and it says I don’t have an account (ahhaaa!). It may be the vat number causing an issue. I am from the US and have no idea what that is, but I just put 0 because it directed to put something there - it should be an optional field. I really been planning to use this for weeks during my short trip in Lisbon (even carried a bike helmet across 4 countries) - so disappointing.

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Tried to use this super complex system. Had a lot of patience to fill all the forms and provided all the private data. Paid 5€ by Paypal and when I wanted to use it, it said that I have no subscriptions. Then I had to pay another 5€ ......Waste of time! Now I have to struggle to return my 5€!!!!!

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The app is very confusing... didn’t allow me to rent a bike but charged me 300€ for the deposit that has taken more than six days to return after I couldn’t use te bikes... the call center is also not helpful... not recommended