Giant Eagle

I have used service both delivery and pickup. It is great service. I wish there was option to tip, especially to tip driver for delivery. My first time used i thought i would have option to tip and review after delivered because i like contactless option . But there wasn't and i felt bad i didn’t tip driver when he was here. I used a few delivery services during this pandemic due health concerns. Was hapoy to see GE offer this cause i love your quality of foods. And we are grateful to have service and would like have option to tip as form appreciation.

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What I would like to see mostly is a way to sort search results. I don’t see that they’re sorted in anyway and it’s painstaking to go through all of them. Also, some of the descriptions on the initial search aren’t there. For example, if you search for “foundation” there will turn up results like “bare minerals escentuals fairly light foundation” and then just “foundation” and a picture of what it is. More consistency with that would be great. Also, it doesn’t seem like all the products are listed. I’m not sure if that’s a store thing, or if just that’s what is available for pickup or delivery or what, but for example, Walmart has every single product listed (perhaps because you can shop online) but sometimes I like to make lists to see what I’m going to get later at the store so having more products listed would be helpful. Lastly, it seems a bit unorganized and hard to navigate. With several modifications it has the potential to be a useful app.

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Too many issues and too cumbersome to use. There is no place to enter notes for shopper or for special requests like there is on website. Notes and special requests are especially needed if you use mostly fresh ingredients or use the butcher/seafood counter a lot. Search results pull up things totally unrelated no matter how specific you are. Don’t want to have to type everything, especially since you can’t rotate screen for easier typing. Still don’t have all items in search results, not even Giant Eagle’s own brand of things that are in the store(e.g. Giant Eagle Half & Half in all sizes, not just gallon size)But that’s a problem on the website too. For now I’ll stick to the website and try the app again after more updates are done. Seems like this was thrown together quickly and you want your customers to fix it for you.

I just spent 2 hours building my first Curbside order, and when I went to select a time to pick up, there were no open time slots. So I selected the next day. It too, was completely filled. And the next day, and the next. Not counting today, the next 4 days were all completely filled. So I chose to have them delivered. Nope! The next 4 days for delivery were also filled. They only give you a choice of the next 4 days. That’s it. I can’t pick them up and I can’t have them delivered. I just wasted 2 hours.

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Has the same problem as all other shopping apps. Need to be able to sort by value like price per ounce or per serving or per load (laundry detergent, dish soap, shampoo etc). The aisle product view should automatically come up the same as the aisle in the store, all one type of product together and all products from the same vendor together (example milk, yogurt, snacks, laundry detergent, etc.). I shop by product, value and brand or vendor when I am in the store. It would improve my “virtual” shopping experience if i could do the same through the app. These changes would make this a 5 star app for me ( and in my opinion, for everyone). These sorts should be the default for everything.