GetMyBoat

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The app is reliable and functional for quick bookings with no needed follow up. The “Booking inquiries” page isn’t intuitive for me. How come inquiries I’ve declined or offers I’ve canceled remain in needs action? I would like to have a filter that only shows current status of “sent”, the sent screen includes Basically the same stuff as needs action so is useless from my perspective and I have no clue about the value of archiving an inquiry because it doesn’t help me clean up any of the other screens.

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Stay away. We got stranded in a wavy area with a broken boat! The "owner" gave us a broken boat and blamed seaweed. Owner in caps because he was offering us every boat on the marina and the registration which he only showed a picture of and did not provide was in another name. There was absolutely no safety training and only one life jacket on the boat and we were two. We did not realize this until after we left and there was no safety initiation. Also there was a broken sound warning system and the floating mat fell off as it was not attached properly. Was very dangerous for us to be stranded in wavy waters and there was no documentation given and we only had problems with this transaction. GETMYBOAT is a complete joke of a company and would not help us at all in this case. Their website took our money and does not have direct phone support. They are completely unable and not willing to help you when you need them. They would not help at all and their customer relations is a joke! Stay away.

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My family rented a boat from Getmyboat and our whole day was ruined. We rented a boat that in the middle of the ocean the boat ran out of battery. We had to rent a jet ski to tow the boat back, where the owner gave us some jumper cables and we jumped the boat and once again we were stranded. The owner of the boat was very nice and work through the issues. However we were given 50% back of our total rental. It took a few days to get a response and a few more days to get a resolution. I feel that this was not fair that we rented a boat and our time and vacation was completely ruined and refunded 50%. This app does not protect its renters. Very dissatisfied with this company on how they handle customer service.

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This may not be the apps fault entirely . Good idea but I have had the worst time with the boat owners . I was cancelled on the night before my paid for booking with one guy. And every other person I have tried to rent from either never replies or they tell me they have time available and when I try to book they ignore me or say they can’t suddenly even a few minutes after they confirm they can . It’s all very frustrating and none of these owners act very professional or courteous in dealing with people . It’s all just a pointless hassle . I have wasted entire days trying to book a boat at expensive rates with nothing to show for it .

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They are not upfront about the refunds when you book through the app. When checking out, there is nothing that says the service fees are nonrefundable. In fact, with my particular booking, it read “100% refund” multiple times, including directly below the service fee. After inquiring about the only partial refund, I was told that “ The app is not intended for people to read our policies,” and that I should’ve logged onto the website before booking, and read the terms of use. This company lacks transparency and makes money by tricking customers.