GET Mobile

The app was working great awhile ago (before update in February?), but it stopped. I figured maybe it needed to be updated or an OS update did something, so I deleted it and re-downloaded. Because of that, it was necessary to re-enter my login information. Now, it only provides a list of schools when the phone has been rebooted, but that’s irrelevant because when I log in, I get the message, “Oops! login failed, please try again.” I can log in via the website with the same credentials, so it’s not an error with my name/password. I thought it might be because I’m overseas and some law changed that would prevent it, but using a VPN and connecting to the US didn’t work (despite working fine abroad since I first installed it in 2017). I was recently in the US, but even being there and without the VPN didn’t make a difference. UPDATE: Changed back to 5 stars - because it’s working again after contacting the university card services and discovering the password had been changed. Note: the app should have a less cryptic message when this happens! Also, why not put the contact that replied to this message in the AppStore developer contact? A lot of time was wasted getting it working again when it really should have taken a minute.

Take one star off, because I haven't found a way to delete my credit card info saved there. Update: l am able to delete credit card info now. It's a good app, add fund in a second.

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The app worked great for months and then about a few weeks ago the app would randomly log me out and say it was having connection issues, preventing me from viewing my balances or my account information. The list of universities wouldn’t even pop up for me to select and log back in. I would have to delete the app and redownload it for it to work for a few days before the issue would restart again. Not sure if the issue is due to a new update or with my school’s network, but I would like to have it resolved as this app use to be the most efficient way for me to check my balances.

I love the concept of the app, but there are so many glitches. Personally, I've only experienced one, but friends of mine have experienced others. The only problem I've had with the app thus far is that whenever I try to save an address, I get a message saying an error occurred, therefore, the address could not be saved. I've had the app for about a year, and to this day, I've never been able to save an on-campus address.

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Why is the text so small? The whole point of using an app is to take full advantage of the screen real estate. When I need to add funds to my account, I sometimes do this when I’m sitting at a traffic light on my way to work. I can barely see it! About 50% of the screen isn’t even being utilized. Why? I just think the UI is backwards. It is functional but can be made SO much more user friendly and easier on the eyes. Thanks.