foodora Norway: Food delivery

Every time we have ordered food we were very happy with it. The delivery was always on time except for one time but you can't complain about it because technology was in the game anyway we know how to order ...we know when openings hours are .... we order on time! if you think before you order, you have everything right... so I don't understand why people keep complaining ,they have to read in order to make a delivery ;-) we love it no doubt about it we will use it in the future and we just ordered food for tonight. Wishing everybody's a nice weekend enjoy your meal

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Customer service chat virtually unreachable. Had the restaurant call me three times asking what was happening as they couldn't get thru to foodora either. Waited an hour to get a notification that my order had been canceled for lack of drivers. Food had already been prepared and was waiting to be picked up. After waiting another half hour finally got thru to the support chat line but they were rude and unhelpful. Repeated that the order was cancelled and refunded but didnt do anything about the wait time or the restaurant. When I asked what they would do about the food that was already prepared she just said "we will throw it away". I had to tell the restaurant the news myself. Poor organization and customer service. Ordered from uber eats afterwards and they had plenty of drivers and the food was at my door exactly on time.

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Man, if I could give zero stars, I would. The customer service is ATROCIOUS. The app glitches, and you end up talking to a million different people about one case every time something happens because if you don't stay in the app chat feature while you're talking, the app will automatically bump you out of it altogether. They do their best to avoid giving refunds even when food is cold and late, which it is more often than not. Every driver and the servers/owners at the restaurants are absolutely wonderful people and I have nothing against them - the company itself is the problem. They do not care at all about the quality of their customer service and sadly it shows. Use at your own risk. I have closed my account and will not be using them again. Good riddance!

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A restaurant cancelled my order, within minutes of me placing it. The app indicated it would take up to 10 business days to issue a refund, which seemed like a ridiculously long time, but fine. Three+ weeks later, I’ve still not seen the refund despite spending over on hour on chat with the app, and much back and forth via email. Now they say it was refunded, but can’t tell me when because it’s “automatic, in 3-5 days” - I’ve checked my credit card transactions and there is still no refund. No I have to spend more time dealing with the bank to get this sorted out. I keep ordering because the options for delivery service are limited, and mostly pretty bad. I really miss Seamless/grubhub :(

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I ordered food via this app and the ETA kept changing between 10 minutes and 45 minutes. I tried to contact customer service to see what was going on, but the chat app told me there were 19 customers ahead of me. I waited only to be disconnected form the chat because of inactivity. No option to call them. I ended up having to drive to the restaurant to pick up my food myself. The restaurant was also trying to contact Foodora to no avail. I’ve since asked for a refund for the driver’s tip (the one that never showed up) and till today no answer from Foodora. Don’t download!