Search app
CSR Racing 2
ios

foodora - Local Food Delivery

(3 713)
Price
Free
Category
Food & Drink
Last Update
Sep 22, 2021
View in store

Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

See more data

Ratings & Reviews performance for foodora - Local Food Delivery

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

3 713

Avg rating,
total

⭐4.5

Description

2091 chars

TAKE YOUR FIRST BITE OF FOODORA If there’s one thing we know, it’s food delivery. It’s our mission to bring delicious food from your favourite local restaurant right to your door. Check we're in your city by downloading the app. Whatever you crave, we’ll bring it and we always go the extra mile to make your order the greatest food experience in the world. In the mood for wood-fired pizza, a classic burger or the freshest sushi? We know the best food for every cuisine that your city has to offer. SO WHAT’S THE DEAL? You’re ready and waiting to eat, we’ve all been there. Here’s what we do: first choose between delivery and Pick-Up to fit food ordering seamlessly into your schedule. Pick-up is simple -- you make your order and then collect your food from the restaurant once it’s ready. No more queuing, ever (our app is magic). If you choose delivery, our couriers will bring tasty food right to your door. HOW IT WORKS First, enter your address (apartment/ office/ treehouse). Then, choose your favourite restaurant and place an order. They’ll prepare your food and once it’s ready, our courier head over to you. If you need something to watch, you can track your rider in real-time. WHAT MAKES US SPECIAL foodora selects your local favourites; the best food near you. Thai or Italian, healthy salads or food to nurse your hangover -- your dinner will be prepared with love and care. Our riders come to your very doorstep with a smile while you save time to do something else you love. There's food to suit every moment, and we'll help you make the first bite last. ANYTHING ELSE? Naturally, your safety is important to us. That’s why we guarantee secure, simple mobile payment, so you can eat when you want and pay how you want. TALK TO US If you’ve ordered with us before, we’d love to hear what you have to say about us. You know, all the food thoughts that run through your brain and the confessions you have from your teenage years. Let us be your notepad. Email us at support@foodora.ca. We would love to hear from you. For further info, visit www.foodora.ca

More
 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Lynn87678678698
Apr 20, 2018

Every time we have ordered food we were very happy with it. The delivery was always on time except for one time but you can't complain about it because technology was in the game anyway we know how to order ...we know when openings hours are .... we order on time! if you think before you order, you have everything right... so I don't understand why people keep complaining ,they have to read in order to make a delivery ;-) we love it no doubt about it we will use it in the future and we just ordered food for tonight. Wishing everybody's a nice weekend enjoy your meal

2235215643
Jun 16, 2018

Customer service chat virtually unreachable. Had the restaurant call me three times asking what was happening as they couldn't get thru to foodora either. Waited an hour to get a notification that my order had been canceled for lack of drivers. Food had already been prepared and was waiting to be picked up. After waiting another half hour finally got thru to the support chat line but they were rude and unhelpful. Repeated that the order was cancelled and refunded but didnt do anything about the wait time or the restaurant. When I asked what they would do about the food that was already prepared she just said "we will throw it away". I had to tell the restaurant the news myself. Poor organization and customer service. Ordered from uber eats afterwards and they had plenty of drivers and the food was at my door exactly on time.

ccgadsby
Oct 20, 2019

Man, if I could give zero stars, I would. The customer service is ATROCIOUS. The app glitches, and you end up talking to a million different people about one case every time something happens because if you don't stay in the app chat feature while you're talking, the app will automatically bump you out of it altogether. They do their best to avoid giving refunds even when food is cold and late, which it is more often than not. Every driver and the servers/owners at the restaurants are absolutely wonderful people and I have nothing against them - the company itself is the problem. They do not care at all about the quality of their customer service and sadly it shows. Use at your own risk. I have closed my account and will not be using them again. Good riddance!

hcfydgdydugigohl
Jan 17, 2020

A restaurant cancelled my order, within minutes of me placing it. The app indicated it would take up to 10 business days to issue a refund, which seemed like a ridiculously long time, but fine. Three+ weeks later, I’ve still not seen the refund despite spending over on hour on chat with the app, and much back and forth via email. Now they say it was refunded, but can’t tell me when because it’s “automatic, in 3-5 days” - I’ve checked my credit card transactions and there is still no refund. No I have to spend more time dealing with the bank to get this sorted out. I keep ordering because the options for delivery service are limited, and mostly pretty bad. I really miss Seamless/grubhub :(

Jorn S.
Sep 04, 2019

I ordered food via this app and the ETA kept changing between 10 minutes and 45 minutes. I tried to contact customer service to see what was going on, but the chat app told me there were 19 customers ahead of me. I waited only to be disconnected form the chat because of inactivity. No option to call them. I ended up having to drive to the restaurant to pick up my food myself. The restaurant was also trying to contact Foodora to no avail. I’ve since asked for a refund for the driver’s tip (the one that never showed up) and till today no answer from Foodora. Don’t download!

CSR Racing 2

About foodora - Local Food Delivery

Developed by Foodora GmbH.

foodora - Local Food Delivery is ranking in   Food & Drink

Last update was at Sep 22, 2021and the current version is 21.18.1.

To see all other keys and revenue click here 998930867

foodora - Local Food Delivery have a 3 713a user reviews.

foodora - Local Food Delivery was released in the App Store. It is developed by Foodora GmbH, who have also released the following apps.

foodora - Local Food Delivery has 3 713 user reviews.​

foodora - Local Food Delivery has an average rating of 4.5. ​The latest version of foodora - Local Food Delivery 21.18.1​ ​​was ​released on Sep 22, 2021​.

You can download foodora - Local Food Delivery ​here

Find growth insights on our blog

How to Respond to Google Play Reviews

How to Respond to Google Play Reviews

How to Respond to App Store Reviews

How to Respond to App Store Reviews

AppFollow identifies top apps in the App Store and Google Play in 2020

AppFollow identifies top apps in the App Store and Google Play in 2020

React to user feedback and market trends faster