Fooda - Office Lunch Services

UPDATE: Fooda tech support reached out to me and I was able to get assistance with finally getting my cell number verified. I really appreciate Leah’s help and now I have access to all my points. The app finally works for me! I’m leaving my initial review below just in case others have the same issue. Fooda tech support may be able to assist! ——————————— The app won’t allow you to verify your cell phone number, so you can never unlock points or discounts from points. IF you receive the verification email, you must click a link that sends you to the AppStore instead of the actual app. So, you will never be able to verify your number. I haven’t found any combination of app open/closed when trying to verify. It just doesn’t work. The app is only useful for telling you which restaurants will be at your office on any given day. For that, the app gets 1 Star.

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The Fooda app has never been a winner. It can’t show you what you’ve ordered for a given day if the 9:00am ordering deadline has passed. It crashes when you try to save required options for a dish. It never did save your delivery preferences if, for example, you work in an office with two floors. The app would set no default location but required a location before confirming an order so if you frequently forgot to pick your floor at least the app would remind you to pick one — it would be better to be able to save a preference but it seems that saving preferences is too complicated a puzzle for the Fooda app developers to solve. Now — they’ve topped themselves. The app chooses a default for you! It doesn’t save one, mind you, it just picks a floor and sets that as your delivery location so you’re no longer reminded to choose one and if you happen to forget that you have to choose the right floor you’ll end up with good delivered to the wrong place. Is it a small inconvenience? Sure. But honestly, how have you managed to make a bad app worse!

It gets frustrating when it’s stated that the vendor is supposed to be there until 1:30, but they’re usually packing up before 1pm (because they’ve already sold out). Also frustrating when we don’t learn that vendor can’t make it until 15-30 minutes before they’re supposed to be at that location (or don’t learn of a new Fooda pop up location until a while later).

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First let me say I really like the Fooda program. The vendors are usually local and the food is generally great. It’s incredibly convenient when 80% of my day is meetings and I just don’t have the availability to go out. The only good thing I can say about the app is that it gives me a general idea of who’s coming this week. The menus are often out of date or changed on the day by the vendor. There’s no rating system so I can remember if I liked a vendor or not (even though this was a feature promised over a year ago). There’s a new reward system that rolled out with no instructions and even the vendors don’t know anything about. Ya’ll need to get it together!!

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Can you guys finish QA on your app before you send out a push email asking for phone numbers? I’ve tried 3 separate times to submit my phone number to earn rewards. The first submission apparently didn’t work at all. The second, once it submitted I was asked to verify my number (with no way to do so). The third, after submission it said it would send me a text to verify. I never received a text. And the “resend now” button at the top of my profile doesn’t work. I swear every time they do a new marketing tactic I won’t even try, but every time I just hope they’ve figured out the issues on this really simple app. And every time it’s clear they haven’t.