FARFETCH - Shop Luxury Fashion

I always browse through apps to shop but end up purchasing the items from here as the shipping ends up being much less than the other apps and they have a greater variety obviously. I just wish if they can make the interface a bit more beautiful for the eye. It doesn't have any problem but when scrolling through apps Farfetch seems the least organized one.

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Farfetch does not stand by its customer promise of great service... or even good service for that matter. I’ve never experienced such overwhelming incompetence from an order support team. I noticed that my order contained an unapproved surcharge, so I contacted support via email and phone and requested an order cancelation. They then waited until the item shipped the next day before responding that they would look into it. I called in and talked to a clueless guy who first told me that the order could not be canceled because it had already shipped, but he promised to help and asked me to call him back in two business days if I hadn’t heard from him. Then, Farfetch proceeded to overcharged me, in the wrong currency. I contacted them on the second business day, and then they refused to fix the charge unless I returned the order and then re-purchased it. With PayPal’s exchange rates, I wouldn’t even receive a full refund! Massive, rude, insulting waste of time and energy. At these prices, I’m absolutely furious. Terrible, terrible, terrible.

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So usually im not leaving review or comment if its a bad application or company im still positive and giving them 5 star but this one is totally different story So i put my order like a week ago before Christmas with hope its gonna arrive exact day for Christmas. Anyway i put the order i got email we’ve got your order okey after 3 days they sending me email and saying we just hot your cancel and refund your money ( I didn’t cancel anything: its okey let me put another order so now that item is expensive or my size sold out . And im looking my statement so they charge me they refund me and after 2 days they charge me again : so now i have to call bank and do 3 way phone call to get my money back : thats the whole story thank you

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I recently purchased an Off-White belt from them and it has a decent size stain on it. (Why they wouldn’t check before shipping, I don’t know). I called customer service to see if they offered a damage discount because I did like the belt and would be okay with not returning it if I could get a small % back. The customer service agent had a could not be bothered attitude and kept telling me they didn’t offer damage discounts, which is bizarre. They offered to email the store directly to see what could be done. She then quickly hung up on me before I could ask another question. I’ll update my review if they’re actually helpful, but a pretty sour experience to have when you’ve just paid $200 on a belt.

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Farfetch is the perfect example of a company which raising funding by bluster and hype and turning a “profit” with their insanely bad customer service. Whoever is heading that department is probably an incompetent yes man who has no idea what they’re doing and doesn’t care about the impact. Their customer service team is disempowered, useless, scripted, and their hands are completely tied. They’ve been holding onto about $5,000 of orders which they charged weeks ago, but haven’t shipped. It’s ridiculous to get it resolved. If this is how they treat their high spend customers - it says a lot about how ineffective they are as a corporation l. It will catch up to them. People don’t understand that Farfetch as an aggregator, they’re a glorified search engine working off of commission.