Express Plus Centrelink

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I managed to get my whole claim processed through this app. Awesome! Everyone who’s been through the centrelink machine knows how tedious and frustrating it is, this app definitely helped with the hour long waits and inconsistent help that you get in office. My biggest gripe however is the lack of information and notification I receive. Every week I’m supposed to make a financial report, which is understandable, however the app doesn’t notify me when I’m supposed to make it. It would be understandable if it was the same day every week but instead my payments areconstantly pushed forward and my report date is also. This makes it near impossible to keep track of my payments which in turn leaves me broke for fuel for interviews, food, phone and rent payments. I have all notifications on for this app PLEASE add a report and task notifier so I don’t miss payments and so I can not be constantly stressed over late fees.

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this app is almost as bad as the company it represents. after weeks and weeks and weeks of struggling with these absolute degenerates i have finally been informed that i have to start a new claim because of something that went wrong with this broken leg of an app. now i am not only a completely broke student, im a completely broke student who no longer is hopefully waiting for her $2000 back pay. thank you centrelink for showing me that it really is possible for an eighteen year old who is trying to get ahead in the world despite the efforts of her deadbeat parents (who, despite not paying a cent towards me for the past four years of my life, i am apparently still dependent on), that it really is possible to work 42 hours a week, attend uni full time and MAYBE even pass and afford your rent - just so long as you sacrifice your mental and physical health and wellbeing, your dignity, your sleep, your social life and just about everything else that makes life worth living. one day someone will literally shoot themselves in a centrelink, and i can tell you right now i look forward to the f ing crisis payment ill get out of seeing that. i hate you centrelink.

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So I just downloaded the Centrelink app to upload documents Centrelink required and if I don’t upload them they will cancel my age pension! I thought this app might be better than waiting an average time of one hour ten minutes on the phone line, when I can even get through and not get the line engaged beeps I have had for the last ten days when I tried to ring them. App downloaded, all set up, came back later to uploaded documents and even though the app says hallo to my name IT WONT LET ME LOG IN!!!!!! What the hell is wrong with Centrelink? Useless does not even begin to describe them. After two days I STILL CANT LOG IN!! Don’t bother with this app it is as bad as everything else to do with Centrelink. In disgust I took my docs down to my local Centrelink office and asked them to process the docs, only to be told that they could not do it and I had to upload them myself online! I tried to explain that I couldn’t do this as I can’t log in to the app and they fobbed me off with ‘Just keep trying!’ Looks like I’m going to not get my pension anymore. Negative ten is what I rate this app and Centrelink!!!!

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I have had this app installed for a long time but I haven’t used it so I can’t really comment on all the difficulties everyone is talking about. However, I can have a big whinge about this poorly written masterpiece of software that for over 3 months had interfered with the PDF handling of email attachments in the iOS mail app. Unbeknownst to myself, the apple geniuses, and elevated levels of Apple support, this ridiculous app took over the PDF file associations for the built in mail app without the ability to handle PDF documents. For months I couldn’t open any PDF attachments without explanation on both iOS 12 and 13. Thanks to iOS 13 accidentally giving me a clue as to the offending app by newly displaying the Centrelink icon where my PDF documents should have been. APP DELETED... full email function restored. Even though I’m fully employed and don’t require the services of Centrelink, they somehow managed to inconvenience my life, I can understand how the other reviewers feel. I hope the developers read this because there is no other way to tell them what I have discovered. Well done !!

The whole social support system is broken, from making basic input mistakes to treating people like criminals for using it. This app allows me to bypass the queues and intolerant counter staff that used to be a feature of these interactions in the past: now I can be abused and belittled by my government in the comfort of my own home. The other brilliant feature is that when the auditors finally catch up with me for some trivial non-compliance, they won’t be able to distinguish between my inability to navigate this p.o.s. system and the mistakes made by the robots, so upon my release from jail I will be able to sue them for squillions. I look forward to reporting my income on that glorious day, I can tell you.