Emirates

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1. Digital Boarding Pass in the app/wallet is a great feature. Today was the first time I used it for my international trip and I loved it. However, I was surprised that it did not display the Gate information, neither at the originating airport nor in Dubai. Gate number is logical info on a boarding pass. 2. Baggage Tracking feature: Enhance this feature to track our bags not only when a PIR is logged but also on a as-and-when basis. I should just be able to scan my baggage tags given to me and it should tell me where my bags are.

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I concur with the other person rating... Emirates the airline for me deserves a 5+ for their service and safety but not so this App....I spent 3 (three) days trying to purchase a return ticket Juba to Tampa. The first day system stopped the booking at some point advising something like the seats reservation was experiencing problems (or could not be allocated...) the price was something like $2576; the second day to my surprise the price had increased about $30 so, I tried booking again several times stopping always at same point, so decided to do a reset (in case it was my phone...) but still unsuccessful. The third day since I knew the drill of the price increase I did not get surprised and kept trying... so the price had already passed to about $2636 so I got so frustrated that decided trying to book with my miles but at the end could not; so, finally opted going via another airline and bought the ticket in a nick of a dime with their app just to see now an update has arrived for Emirates App but for me was too late...(if it indeed works as it should be). Good luck!

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This is my first time flying Emirates. I’ve flown all over the world on many different airlines, but have found the Emirates app to be one of the most difficult to use. I’m using an iPhone 8+ that has the current iOS, but everything from booking to setting up my Skywards account to buying my seats to checking in has been difficult. I ended up calling Emirates twice to purchase seats and then again to get my passport number entered as it wouldn’t take. And, the app kept entering my birthday in Skyward on the wrong day, too, so now I have to go through some convoluted process that can only be done from a PC to fix that. Meanwhile, I’m still not fully checked in, so guess that will happen at the airport. I’m no techno-peasant, so it isn’t user error. For what I’ve paid I sure expected better. This has been so frustrating!

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So I tried to use the app to book a flight over the holidays. The process went smooth until the credit card was charged. The app said the charge failed. I know my bank can be a little defensive so I just used the web and a different bank card. But when I looked at the statement for my original card, the charge for the flights went through. Called the help line and they had me fill in a request for a ticket refund. They had to give me the reference number and ticket numbers to submit—I never had those. Now I wait 14-21 days for a refund to my credit card that should never have happened. Bottom line, use at your peril and watch your bank statements.

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So I upgraded my seats on two flights my company booked, within a few days after I upgraded my seat, my company canceled the flights. Emirates would not refund or put toward new flights the upgrades I paid for already. This is the same as being a thief and you know there going to sell the same seats again to someone else and make double the money that is being a thief. So take your chances with them if you like to support that type of bad behavior and no help after the sale when they get your money that’s it they are done with you no service after the sale.....:(