eFax App–Send Fax from iPhone

I have been using the Efax app for four years and we love the app. It’s so easy and it works great. I have never had any problems or outages ever. They even changed my fax number to a local number after we moved twice and without a charge. It’s so convenient to be able to access my faxes right from my phone instead of having to wait until I would get home to look at the fax. Then I’m able to print out the fax for my next days work. Previously before Efax I kept a home phone just so I could have a fax, but I had to wait until I got home to get them. And do I have to mention the cost of that home phone just to be able to have the fax. I used to pay $22 a month for that home phone plus you know they add taxes & fees, now I only pay about half that and I’m charged once a year on my business credit card.

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I downloaded the app to receive a single fax from a doctor (they had to email me because app never worked). Instead what I received were faxes to another person entirely. All extremely confidential medical faxes for someone else. Evidently someone had this # before me. She Didn’t tell others and now I get her (many) faxes. I tracked down the doctors and told them. Upon telling eFax I wanted to cancel/have the number disconnected and gave them a heads up about the prior # owners faxes, they didn’t care whatsoever. In fact they said they could not help me cancel the number but to call iTunes (physically). Call “them”. I asked for some kind of lead, contact number etc, the support at eFax said google it. In advance of this attempt with eFax phone support I emailed them three times. Zero response. This company is poorly run. The product terrible. There’s no control over numbers, who has what or what people left and when to “turn off”. I’ve worked with fax lines for decades and the phone company always notified the prior owner if rampant # of faxes were being misdirected. The doctor in this case has a requirement to notify her client base. She didn’t and eFax said sorry not our problem. I told the other doctor but eFaxs hands off, give us your money we can’t help approach is dated and terrible. Cannot recommend avoiding this app enough. Nightmare.

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Like service most of the time however there are hang ups and catastrophic loss of information if you accidentally let your account t lapse due to busy schedules or other oversights . In those events your entire fax history and account transaction logs are immediately erSed and I retrievable. Unless you sent yourself a fax copy with every fax you send to someone else, you are in jeopardy of having all logs and I do permanently deleted even if paying to have your account restored and pay all back payments owed. While any company would co sided storing info long term on a closed account as a serious problem possibly, storing that info offline for a few months. Say 6 and recouping any lost revenue and restoring the data would be a great win all the way around. This huge weakness in data integrity is a horrific detrimental system at eFax that I hope they will reconsider. I will be looking for a different vendor that can provide more security for long term data safety so that I will never be still more manually culling my incoming faxes from emails to reconstruct my logs and fax files, forget the sent faxes, they are forever lost and logs are near impossible to try to recreate.

I have been using this app for nearly three years now and it’s just gotten better with each update. I especially love the latest version which has made mobile faxing a simple and reliable source of communication with conveniences only eFax can offer; and believe me, I’ve looked at some different options only to find this app to be the most consistent in quality and overall efficiency. I give it six stars if I could but alas the limitations are predetermined for the ranking system so I hope that this five star review will do for now to get others to use it as it offers features that others will fail in! Good luck and happy faxes! 📑🗂🗃

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I normally use the web version eFax and it is normally great. However, when the website is being upgraded (in the middle of the work day), current subscribers are told they can “still send faxes by email or eFax Messenger just like normal.” Great! ...Except that I don’t normally use those versions and, in fact, have no idea HOW to use them. Since the site is being upgraded, there is now page available with instructions either. So then I go to the app. The problem is that there is always an unknown error that occurs. Maybe the app is linked to the website and is also being upgraded, but the fact remains, I am left stranded in a job where I constantly need to have the capability to fax things. Fixing these issues would change my review to 5 stars.