Eastman Credit Union

Now we all know businesses makes mistakes, as I’m sure ECU has done too. But, I’ve found out that they 100%, truly put customers first and foremost. I’ve had the pleasure working with them on many accounts, different situations and various times throughout the years, and I can honestly say, they are absolutely the most professional, caring and will go out of their way to help you find a solution to an issue or help you get started, from a simple checking/savings, loans from $500 to whatever you need. Again, they’re not perfect, but they do go out of their way to be as the best as they can be.

I really love this app. The sign in is so convenient. I couldn’t ask for anything better. I also love how it shows you all the past transactions. You don’t have to scroll from week to week or month to month. I like when things are all on one page. I tried to switch to Veritas banking when I moved cities, and Veritas is so much worse. I’ve kept my account with eastman because they have been a great bank to me and make things so easy! Kudos to them.

I love the convenience of this app, and I rarely visit my branch anymore because of it. However, sometimes the picture taking aspect is very temperamental. It has been better recently, but I often have to take my pictures a number of times, before they show up in the frame the way they are supposed to, and the way they look in my camera. I gave it four stars because of that.

I searched high and low for the best mobile banking app on the market. I was amazed to find it here, in this regional credit union. I’ve tried all the major competitors with both business and personal accounts, and ECU has the best technology. On top of that, they have the best customer service I’ve ever experienced in banking too. If I could give them 10 stars I would. Well done!!

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It’s an ok app. It would be nice if I were able to select and dispute purchases. What is really annoying is the mobile deposit section. Why do I need to add the phrase “for mobile deposit” on my check when I’m using the mobile deposit section, in the mobile app? Now it’s telling me I have to write “for mobile deposit at ECU”. Isn’t that just a given when I use the mobile app for ECU and make a mobile deposit in the mobile ECU app?! Now instead of being convenient I have to drive to the bank to deposit a check.