DressLily - Fashion Trend

I haven’t used the app yet, so I can’t comment on that yet. But I have ordered from the company. First order of business yes their sizes are different from US,they are shown on the web site (not sure on app as haven’t used) I normally wear 2x but in there size I have to order 5x. The items I received were actually a bit looser than I expected but that didn’t bother me because I also buy 3x for the room. Better roomy than too tight. So basically the directions on their site was pretty accurate because if I followed the sizing it said to use 4x but I was afraid it’d be to small. Next item. I love their wigs! Now their are some issues. BUT for being able to buy long hair wigs for $10 to $25 I can work with some of the issues. Most of the American suppliers charge $65 plus, yes quality is a little better but all of the hair length is short or short/medium length. For a little over $100 I was able to buy a whole armada of wigs to have fun with. Yes I had to wash and condition first. I think I got 12 wigs as comparison to the other site i would have only been able to buy 2. Some are even heat resistant.

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This review isn’t necessarily about the app as it is the company. I downloaded the app and it took me a while to finalize what I was going to purchase, I don’t typically spend a lot of money on my clothing and so I wanted to make sure it was something that I would actually wear. I placed my order and nine days later it was still processing, which was upsetting, it took me multiple tries to get to an actual person in customer service that would answer my question instead of just giving me a robotic answer “your order is still processing we will give you an update when it ships”, which was also upsetting. I then find out three of the five items I had ordered could not be shipped because of high demand, once again upsetting they had not informed me sooner and I had to dig for the information on my own. They then gave me two options, A) wait 7 to 10 days to see if they could get the items or B) exchange it for something else. I went with option C, which was cancel my order and get a refund. I understand things happen, it wasn’t that something happened and my order could not be shipped in a timely manner, it was the fact that there was no communication to me about the problem and it could have been another 7 to 10 days before they might have had my items and then wait another 7 to 10 days to receive it.

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No way to speak to anyone only by chat and that says only during business hours. I have tried multiple times for 2 days and even into the evening and it is still not available. They don’t let you know it is shipped on a slow boat from China and takes over 3 weeks to get your order. The sizes are not US sizes because our order was 2 sizes to small. Now in the process of waiting to try to see how to return or exchange my item and if I’ll have to pay. Loved the shirt we bought but wish it fit as we ordered and hate the process to get it. I will never order again. I measured my gal and very thin son before ordering. He can’t button the neck or move his arms and the whole body is extremely tight so their US sizes cannot be right. I had to purchase a new shirt at home this is a large slim and it is a little big on him so their large men’s reg should have been perfect or even too big. After hearing from Dresslily they only will refund my shirt if I pay shipping back which is almost triple what I paid to get it here or keep the $20 shirt and they will refund $3.00!! The chat line is never open and you can only speak to them through email which takes 24 hours for them to receive and the another 24 hours to get the reply.

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Shipping takes forever. You’re better off using Wish or literally any other site or app. I placed my order April 26th 2020 and the next day I had my shipping info I followed the link to track my package and it said they were waiting on Dresslily to send them the items to ship. Dresslilys app says it’s shipped. I tried contacting Dresslily on the 14th and they resent the shipping info which also had a timeframe of when I should expect my order at the latest it said I’d receive it by May 16th. It’s now May 23rd and Dresslilys app says that it’s shipped but I’ve checked both Fex Ex and USPS because the shipping info had conflicting info saying both companies were involved in shipping and both of their tracking Pages say the same thing... they still haven’t received anything. I get that the virus and quarantine is making shipping difficult but most places Dresslily included say to expect and extra 5-7 business days not and extra 1-2 months. I will never again order from this company. As far as I can tell this is a scam I don’t think I will ever see the swimsuits I ordered nor do I think I will get my money back. I will update my rating and review if anything changes and I do actually receive my order.

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Comes straight from China and the quality is not something that I will be ordering from again. I bought two jackets that looked like a leather suede material in the picture, it shows up and feel like I’m wearing a shower curtain. It’s like the screen printed what leather is supposed to look like on a shower curtain. I bought the jacket for a Christmas gift for my brother and I gave it to him early because I couldn’t resist how stupid it feels to wear. The look on his face was priceless... he said it looks very European! and laughed and I told him I got us matching ones! Anybody who actually thinks this jacket looks good is blind. I won’t even use the jacket as a raincoat... I bought a pair of jeans too! And the jeans I could barely fit my foot through the leg hole. Extreme skinny jeans even though it fits my hips and the legs are fitted right the ankles are plastered to my ankles and calves. The button on the jeans feels like a super cheap one that will maybe last until I have a fat day and eat one too many slices of pizza and the button is going to let go and hit someone in the eye! When I put the whole outfit on I felt like I had been dressed by someone on acid.