DHL Express Mobile App

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I think my title captures it all. This is the slowest loading and running shipping app. I have USPS, FedEx, and UPS apps as well and they are really fast and responsive. The DHL app...it’s probably just as fast to open a browser on your phone, log in, and copy/paste your DHL tracking number from your email by the time you actually get the app to take you to any screen providing useful information.

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I just need to check status given a tracking number and this app is requiring tons of information from me and force me to sign up before using it. The process of signing up is really buggy. It always says no networking while there is. The keyboard overlapped the input boxes. The enable touch ID switch does nothing but freezes the app for a second. Besides, the search button should be an actual button that tells the user you can press the button and do something, not a magnifier in the input box. Mostly what’s in the input box is not clickable.

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I don’t know why I didn’t listen to the reviews. You can accomplish literally NOTHING on this app. Fist, it doesn’t recognize my address as an address, once I added a providence(?) it let me move past that screen, mind you, there was no place to add my unit number. Then, said I had no deliveries. And said my tracking number was not valid. The number I copied FROM THEIR EMAIL. It makes send though. The only working app is the one you have to give them money for. Nope. I have choice words for the worst shipment company on the planet, but I can’t use such language in a review. Completely idiotic. 0/10 recommend.

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Thought the mobile app would be great, it’s honestly one of the worst apps I have ever used. I had to waste a solid 10-15 minutes signing up (working in a technology based field, I should not have had to take this long) and creating a DHL profile. Then I do that and the app is so unresponsive, having to click on the same button multiple times, slow loading, etc. I had to delete and reinstall because it was just on a pure white screen whenever I loaded the all up.

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I’ve gotten three shipments thru DHL from two countries in Asia and in each case the app only told me WHEN the item was picked up by DHL from the sender overseas. However, more important details like passing customs, when it is in-transit stateside, the expected delivery date, or when it is out for delivery were never updated on the App. I would get texts to my phone with vague, but at least real-time, updates. In sum, DHL spent a lot of time and money on creating an app which is relatively useless for my needs as an end user. Be ashamed DHL, be ashamed!