User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
When ordering breakfast, keep running into the same problem. After picking what we wanted and then then trying to finalize, for a message saying “restaurant has now closed”. Called restaurants who said they were still open, accepting orders and to please keep trying. Problem kept repeating and there is no way to get help other than sending an email (received an automated response). It is a great service when it works but repeated errors/frustration like this with no way of getting any help makes me eager to find a more reliable alternative.
My order was not delivered due to the drivers not being able to reach my address. Deliveroo offered me a credit for the order. However I cannot use this credit for any order and the app is not allowing me to switch payment methods to my credit card. Hence I am stuck in a limbo unable to order anything. I wrote to customer service about this. They responded to my email after two days and promised to fix the issue in 2 days. It’s been a full week and no resolution so far. In addition I would like to point how difficult it is to find any customer support from within the app interface. It has been hidden away under the ‘About’ sub menu of the ‘My Account’ screen. This is a deliberate cumbersome design to prevent people from contacting customer support. Overall, Deliveroo seems to not care for its community of users. I am a Deliveroo Plus member and I deserve benefits and speedy customer service none of which are offered satisfactorily.
I am a loyal deliveroo customer. We use it often. The past few times, something is ALWAYS wrong with our order. We pay for a service, and expect it to be perfect. There’s a missing item from the (restaurant fault) , or even sometimes it’s not even OUR order (being the driver’s fault). We once received gelato (that we did not order) from a place we didn’t order from. And I assume someone else got our order (which was a full course meal). If we pay for a service, make sure the order is correct (in the restaurant). And also make sure (the driver knows what orders are for what customer. I just experienced now, a missing item from an order. And I had to re-order (with a credit) and wait 40 minutes for a simple nugget order to come. The rest of my food that arrived correctly is now cold. And I am upset. Please (restaurants and drivers) ALWAYS double check the orders. Thank you.
We are traveling abroad and tried to use this app to order dinner one evening. We placed the order and within 4 minutes it was “delivered,” clearly is was not. We contacted customer service and 30 minutes later they resubmitted it. Over an hour later, nothing. We contacted customer service again and they tried to say it is picked up and on its way. While on the phone we get an email that it was cancelled by the restaurant, because they are closing. The customer service rep tried saying it was closing early. Lie. Our assumption was the restaurant was actually closed and their system didn’t know that. The app should prevent orders from places that are clearly closed and the customer service reps should be able to tell that. It showed many riders were on their way to pick up and then, nothing. They should be able to report this issue. Just terrible. After 2 hours we got nothing.
haven't had any app problems (crashes, won't load, etc).. yet. Used it twice, and so far, Im hooked ! I lové how it shows you exactly how long it will take to get your food, & tracks it every step of the way. Only thing is- some restaurants that appear within my vicinity, after i select my food and go to order it says "this restaurant is out of range." Why does it even show up if i can't order from them ? -.- it should say on the Restaurant page if they cannot deliver to you, not after you pick out all your food and go to order.
Developed by the Deliveroo.
Deliveroo: Food delivery has 39 927 user reviews.
Deliveroo: Food delivery has an average rating of 4.7.
The latest version of Deliveroo: Food delivery (3.28.0) was released on Dec 03, 2019.
You can download Deliveroo: Food delivery here:.
Order from the best restaurants in the business – from local hotspots to national favourites – and get the food you love delivered fast, right
to your door.
Choose from hundreds of fine restaurants around the neighbourhood, including Busaba Eathai, Carluccio's, Gourmet Burger Kitchen, MEATliquor, and other top quality independent businesses.
Find your faves or try something new
- Search by cuisine, category or restaurants for your postcode
- Browse by fastest delivery time
- View menus and read dish details
- See popular restaurants and meals in your area
Ordering made simple
- Easily add and remove items from your basket in a single tap
- Place an order for now, later today or tomorrow
- Pay directly from your phone
- Track the progress of your order – from cooking to delivery – in real time
- Receive notifications on delivery status
- See your rider on the map when they’re nearby
Everything where you need it
- Save delivery instructions for riders
- Securely store multiple payment methods
- Save and name your different delivery addresses
- View order history and download receipts
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