DailyPay On-Demand Pay

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The app has worked pretty well for me, but I was just trying to withdraw some money since I need to pay rent and it said there was a problem with the card. No explanation as to why, just told me to try again in 24 hours or add a new debit card. I don’t have another debit card, and I’m not waiting another day to try it again. I made a transfer the day before and it worked just fine. Kind of needed the money now. Support said the Visa/MasterCard system was down, but does it really take 24 hours to start working again? I hope that’s an issue that you guys are working on as soon as possible, because I imagine that there are a lot of customers who use Visa/MasterCard to transfer money to.

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I helped out at an additional store last pay period. I didn’t get paid for one of my stores. When I called to fix it they pushed over a payment that was really a sort of pay-in-advance payment because the pushed forward money they didn’t have to back up that I DEFINITELY didn’t ask for. I asked for answers and what could be done, NOT borrowed money. Then that put my daily pay account into negative. I called for a week in a half to fix the problem by pay day today so I could get the money I deserve. No one on daily pay reached out to ever. I always called in. Despite them marking my account as urgent numerous times and filling escalation tickets nothing got done and magically for a week and a half while a called a manager was never in? It’s been 2 pay period and I haven’t gotten the money I worked for thanks to daily classifying my check wrong. A fixable problem that’s taken a week and a half just to be heard and hopefully it’ll be solved. And the best part is I can’t leave and get my money bc daily pay states I’ll lose access. This organization is ridiculous.

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I’ve had DailyPay for 10 months now and the last 2 months or so I’ve had nothing but problems!! Everyday I work I have to call them the following morning to ask them if my money is showing up. I usually get paid the next day after working by 11am. It now takes 3-4 days to even get my available balance after I call them 3 or more times just for someone to look into it then 4 days later I finally get my money. Everytime I work I have to go through this and it being Christmas tome they just screwed me. I needed someone money early and still haven’t got my 200$ that I needed 2 days ago! Oh and you guys need to fix your chat option bc it haven’t worked for me in over a month. Something needs done about this!!!’ I swear I will get a lawyer if just one tome I never get my money !

Not sure if it’s an app issue. But the service of Daily Pay is not what it’s cracked up to be. Went to sleep and woke up to a text saying my balance went up, I log in and my balance is $0?. Also there’s a pending credit of less than what my balance was the day before being sent to my bank account as the remainder of my check for a pay period that does not end for another week and a half smh. Customer service being closed on weekends is horrible 😓. Thought I was finally going to be able to catch up on some bills I thought wrong.

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Where do I even begin? Is it the fact that the app still isn’t optimized for modern iPhones? Is it the fact that instant payments are always being worked on? I’d get sometimes 2-3 emails a week telling me instant payments were down for maintenance. The company I worked for had to restrict access to early commission payouts through DailyPay because DailyPay overpaid everybody and had to retract it out of everyone’s next paycheck. How do you overpay an entire company when the whole point of your service is a glorified payroll product? I was laid off from the company I worked for that used DailyPay and I have now been on hold for 17 minutes at 9:30am to talk to someone because my final paycheck still hasn’t hit my bank account. I can’t wait to never use this again.