Curtsy — Thrifting, Delivered

I’ve had this app for about a week so far and have really enjoyed it! I’ve put up a couple items to sell, and I’m so impressed that it only took me less than 3 mins to upload the pictures, write a description, and boom! Ready to go! The app is so easy to use and actually pretty addicting. There are so many great deals and really high quality items. My only complaint is the instagram. Usually for apps/businesses, the instagram is a place to go to find additional information and keep updated on app related news. I went to app’s instagram to find information about what’s popular to sell, tips and tricks for the app, what’s trending right now, etc. Instead what I found was no information and just dozens of pictures of random girls in cute clothes with zero context, besides links to their personal IGs so they can get more followers. I find this pretty unprofessional and disappointing. I do not know who’s in charge of the instagram page but it basically has nothing to do with the app. Hope this changes because I would love to have a place to get additional information, and right now there is none.

response required

Let me start by saying I sell on Poshmark and never have any issues. I’ve bought things before that weren’t as described and Poshmark happily sent me a return label to ship back to the seller for a full refund. My first order on curtsy went excellent, so I had high hopes for ordering again through the app. I ordered two T-shirts recently that I received smelling disgusting. Think about how greasy dirty hair would smell. They were also wet and were smaller than what I already had that was that brand. The description said they were in great condition and were only worn one. For one, the item was an old design and I learned that since the tags are different than the one I already had, so this seller had the item for years. I could tell the items were worn MANY MANY times. One of them felt especially rough like a worn out shirt feels. I could tell it had some pealing starting to take place. They were shorter than the T-shirt I already had. It’s either they were shrank from washing it so many times or the fit was just completely different. The seller said it was true to size, which it wasn’t. I contacted customer service and they weren’t of any good help. I was told I could get a partial refund, which was barely anything. I was told that I should take it to a dry cleaners and have them clean it to remove the smell. That still doesn’t fix the other issues with the tops. Very disappointed. I will just continue to use Poshmark instead. There are just too many kinks to fix.

Initially I left a poor review, but my opinion has definitely changed. I had some grievances with this app due to a lack of clarity regarding seller shipping time, how the app isn’t conducive to resellers, and how a customer service rep handled my issue. After speaking with the David, the CEO, my opinion has completely changed. He resolved one issue with a seller that failed to ship an item and issued credit to my account. Most importantly, he was extremely polite and prompt in his responses and truly took the time to address every point I made with multiple paragraphs in his response. Almost every individual I’ve interacted with from support on other reselling apps has given me nothing but automated cookie-cutter responses that don’t acknowledge the points I’m making. This was not the case here at all! I’m very pleased with the level of customer service I experienced.

My re-write review is long past due! I was initially disappointed with the review system, but curtsy has improved it substantially with adding the feature that buyers must select a reason for the low star reviews and reviews for don’t like/ doesn’t fit will not affect your rating! All the communication I’ve ever had from the support on this app is stellar! I sell on 4 other platforms and You won’t find a more responsive support system than on curtsy! The app does a great job at circulating listings and curating styles- I put so much less work into having to promote my own sales for this reason in comparison to poshmark or Mercari so the 20% fee is reasonable in this respect. All re-sell apps have their pros and cons but the owners of curtsy are constantly improving and are conducive-to feedback from users so I can’t wait to see how the app grow in the future!

ask user to change the rating

I’ve sold clothes on 6 different apps and have come to find features I like and dislike about them. This app has a lot of parallels with Poshmark, some of which are very disappointing. It certainly has potential but I hope they will take some of these things into consideration: CONS: 1. The 20% FEE they charge sellers!! That is 100% GREEDY and 100% UNNECESSARY! Take on some advertisers and REDUCE this rate to at least 10! Vinted doesn’t charge anything to sell and they’re very much afloat! 2. After I post an item, someone is editing my photos and it’s VERY annoying. I understand they are trying to improve clarity/sales/whatever but please do not edit the photos I take a lot of time to edit myself. 3. The way listings are displayed on the user’s profile are choppy and disorganized. Take a page out of Mercari’s book and create a smooth profile. Users with 100’s of listings- items will never be viewed if the buyer has to scroll and scroll for 20 minutes. PROS: 1. I like that they offer separate shipping options because that is helpful to making sales. 2. I like the ease of uploading items, there’s a good flow which makes it faster and easier. 3. I think the coins are a fun touch. It seems as though they can be used for discounts on items and earning them is fairly easy. 4. The app itself is very smooth. I haven’t noticed any glitches or unexpected quits so kudos to whoever designed it.