Coupa Mobile

I stumbled upon the Coupa app after being forced to snap pictures of receipts and then email them which doesn’t sound like much but it was a pain. This app is perfect except it doesn’t allow you to change the account number. I work within a hospital organization that has 17 different account numbers for my department so it’s a pain to have to go back in on a computer and change the account numbers one by one especially if you have 20 different meal receipts. Fix this and I’ll leave a five star review.

I’ve been a user of Coupa Expenses for a couple years now and I feel compelled to write in because I’ve read a couple of the nasty reviews and I just can’t believe what people have written. I love this app. It’s easy, intuitive, fast and above all I love the fact that I can just talk my expenses into my phone and it transcribes my voice into an expense line item. It’s so fast and easy that I even find myself using the phone app even when I’m doing my end of week audit against my credit card bill because it’s just easier to talk or take a picture of a receipt than it is to do it online. And that’s saying a lot because online is super easy too but I love my phone so it’s my preferred mode of doing everything these days. Honestly, if I ever have to go back to the old ways of doing expenses I’ll be super bummed.

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I work for a large organization where all employees have to use the system. The web based platform is fine. The app is terrible. We all swap tricks to how best get through the pain that is using this garbage program. My recommendation would be to do all you can on your cpu and only use the app if absolutely necessary OR just to attach the pictures. As someone who travels about 75% of the time I find myself having to do my reports late in my hotels on my cpu or a week later at home. 90% of the the time the app takes 5 min to load one page, or even respond to me clicking a text field. I have messaged them about this in the past and the answer I received was essentially 🤷‍♂️.... Blessedly my company will soon be moving to a new reporting system. If you are considering Coupa, do your employees and yourself a favor and skip the migraine that is this system. ALSO!!! a bunch of the 5 star reviews for this came on the same day (3/14)... Maybe if the programming team spent half the time they took to write fake reviews on fixing the bugs they wouldn’t have to pad their terrible app with bs reviews.

I’ve been using the Coupa app since 2015 to review req and expense approval requests. The expense features allow me to actively capture my expenses and quickly attach receipts. The app is also functional offline which allows me to update my expenses even when on airplane mode and submit for approval when I am back online.

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I avoid expenses at all costs, primarily because the app is so painfully slow, freezes and crashes repeatedly. Shows one thing in the app and something different in the website. It’s unbelievable. I’ve used competitors at previous jobs and found their apps MUCH easier to use, more intuitive and don’t think they ever crashed once. If you are Finance and considering Coupa I’d look elsewhere based on app performance alone. I’m months behind on expenses because it takes all day to get stuff entered due to issues with the app.