Contacts+ | Address Book

I use the iPhone app, browser interface, and MAC app to maintain a list of about 500 contacts all in an association. I use several custom Field names and the google sheets integration. This app excelled at maintaining the list of contact separate from my Phone’s native list. I don’t want the two lists to mix so this is perfect. I also use it for my personal contacts in two separate accounts. The only time I had any issue support was very quick to respond and tipped me off to a potential cause. They were right and I was able to correct the problem.

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I have been writing since for more than a month to support and they acknowledge that “engineers” are working on it and never get back to me, asking me for “patience”. At first (since December) just the pictures I used did not synch and for past month (since March 18) the contacts themselves are not synching with ICloud at all. They had me go thru “troubleshooting” exercise at least twice and then admitted it was “unique” and referred to their engineers but without response for a month despite my attempts to followup reguarly. The $99. I paid several months ago for an annual subscription is wasted and no offer made. If you can’t rely on your Contacts not disappearing the Contacts+, it is useless. It’s been several months since this APP has been updated I notice. There is no value here.

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I’ve been using this program since it was introduced and have had odd random and spurious losses of contacts since I started to sync it with my google contacts. Sometimes 10 and sometimes 50. It deletes them on my phone and in google contacts which leaves me in a very bad way. I have been reaching out to the developer recently to figure out how or why this has been happening but generally they have not responded at all. Finally they responded recently, after an extended period of time, and they said their policy is not to talk with customers. After years of trying to wait for their updates to fix the problem I give up. To date they have not refunded my money, after I requested it, which makes me even more disappointed. So sad!

The product concept and the service this product provides are excellent. As a paying subscriber, I use Full Contact regularly and have recommended it to many others. However, this is a review of the app, which is slow and buggy. Some of its problems include: - It keeps suggesting I merge two contacts that I have told it more than 50 times I don’t want to merge because they are two different people with different first names, different emails, and different phones. However, to my annoyance, FullContact persists on telling me to merge them. Every single time it syncs. - It often shows the “green dot” for updates but when I click to see, there are no updates. This is also a major annoyance of the app. - The app is slow. I have over 5,000 contacts stored in it, but the app claims to be able to handle more, so it should not be so slow.

I really like the application but for some reason I continue to have trouble with the syncing. I never get it setup the way I want it. I have a CRM and wish FullContact would work with it as far as syncing. I do know that there are many contact apps on the market and none of them are perfect but FullContact comes much closer than the others I have tried. It would be great if FullContact would allow scheduling with Outlook. It may seem redundant but it wouldn’t be. Outlook has taken so much of their concentration away from their contacts part of the programming that it would be a wonderful integration to work with.