Cigna Envoy®

Using the telehealth feature was confusing. This function gave instructions for how to set up an appointment. After that, though, there were no further instructions until the day of the call about who would call who/where I had to go for the call, etc. Additionally, in order to get those instructions on the day of the appointment, I had to guess where to go within the app; the instructions were not easily available. I recommend Cigna enhances the user friendliness of this feature. Despite this, the telehealth call was useful, and the audio and video were fairly clear. I appreciated that the doctor was able to leave notes for me from our conversation.

After reading reviews, I still installed the app. I was careful to take photos of documents beforehand. Filling out a claim was identical to using the web version. It saved me the step of uploading photos to my computer first, so that was an improvement. I agree with the reviewer that said the app feels like old technology: no biometric login, had to name the files I uploaded, etc. I also agree that Cigna could do better. Nevertheless, I successfully submitted a claim. I guess that’s at least worth 3 stars.

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In-app photo function for document upload doesnt work with iPhone XR. Have to select photo from files. Make sure you already took those photos because if you swich to camera (or any other app) to take a photo to upload from files, the Cigna app logs you out almost immediately, dumps all the entered data in your claim, but then saves the now empty claim as "unfinished". Cant seem to upload more than one document. A second document (and I tried various different formats sizes and documents) is unable to be uploaded. There doesn't seem to be any way to enter ckaim amount- I guess they get that from document upload- but my bill was in HKG dollars, and I selectedI wanted reimbursement in US dollars. I wonder how that will work.

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I'm an American expat that is limited to this app due to my plan via my company. Our company recently moved from another insurance provider that had a PHENOMENAL app on the iPhone. This app feels very "1990s". Old and outdated. I look at the features of the myCigna app and dream that the developers move to incorporate many of those features in this app. Especially considering they already exist in Cigna apps. Biometrics and ability to add the cards to the Apple wallet sound lovely. If any of the developers are reading this, please help! The app is meant for convenience and items that are available in the main app would be extremely helpful...starting with not having to type in my password every time (Face or Touch ID is available for us!!).

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The concept of the app itself is great. Claims are easy to submit (in theory). With that said, what should be a simple process is made very difficult by the repeated error message. Each step I try to perform typically yields a message that says “We cannot process your request at this time.” If I repeatedly try the same action, it will eventually push through. Bottom line: this app needs a serious overhaul. I cannot believe after a year of seeing these issues it has not been fixed. It is ruining Cigna’s entire image!