Chairish - Furniture & Decor

I’ve been selling items on Chairish for nearly 2 and a half years now and the experience has been a great success and very rewarding! The response to any questions I might have is prompt, thorough, and courteous. My only concern (and it’s a relatively small one at that) is the time it takes for items to get reviewed and posted online for sale....it’s a bit lacking but other than that, absolutely no complaints and I’d recommend this app to anyone else looking to sell their vintage decor items. Thank you Chairish and thank you to everyone that Has been my customer!!!

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I have had nothing but a horrible experience with Chairish. I ordered a desk that was supposed to arrive on September 21, 2019. A few days before the scheduled delivery date, I received an email from the shipper confirming my delivery. It not only had the wrong address but also the wrong phone number. I emailed and corrected that. I waited for four hours for a delivery that never occurred. When I called, the shipper claimed that they had tried to call me and that the delivery was not available. No one ever called me!!! I asked for a return call on Monday. Again, no one called me. After emailing and calling again on Monday and Tuesday, I was told it was a “quality “issue and that I needed to call Chairish and that Chairish would not allow the shipper to share with me what the problem was with the desk, even though I have bought and paid for it! I called Chairish and all they would tell me is that the product has been damaged and that they may try to fix it. (I don’t want a damaged and repaired product. I want what I bought.) This is unacceptable. Not to mention, not once has either the shipper or Chairish bothered to call me, email me or provide me with any update or status. They were simply a no-show and all of the follow up has had to be on my end. I would never use this app or this company again.

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On December 10th, I purchased an ottoman for $1000 which was immediately deducted from my credit card. The seller reached out to me to tell me he was beginning to build the item even though it had been advertised as a floor sample. I should have seen the red flags then but gave him a while and the benefit of the doubt. In early January, he told me he was sending the item the following day, and I should receive it in a week. No ottoman. When I followed up after 10 days of not receiving the item he said “oh I haven’t sent it yet, I’m still working on it” we went back-and-forth for awhile and he finally sent me a tracking number on Feb. 15th. I reached out to customer service they told me to contact the seller. Now it is March 1 and still no ottoman, I believe the tracking number was fake and I have received no customer support from Chairish. They still have my thousand dollars. My next move will be to file a Better Business Bureau complaint as well as try to retrieve the money through my credit card company. Super stressful, not worth it. Beware!

I’m not sure I have done this quite right. But I am selling items on marketplace in Maine and one of the people suggested I contact you people and send things to you because I do have some items that I really quite wonderful. They are old and they are in great condition the sofa is approximately 85 inches long from arm to arm it is in excellent condition and is made by the role furniture corporation in Salem Virginia.I’m really gonna need your help to get going on this so if there’s anyway I could spwith someone. I just sold a beautiful pink boudoir chair made by Middlesex Reed furniture company for $25.

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Super clunky and frought with problems overlapping menu/search bar drop downs that obscure your typing. The people that sell on there don’t update their inventory often so I ended up buying something that wasn’t in the shop anymore. I was not happy to be charged for an item that didn’t even exist! I have yet to see the credit. I tried to set up a profile to sell a few things... terrible flow. Hard to upload things on the app and the website. I still haven’t heard from tech support. I will not use this site again. It’s just terrible. I never bother with bad reviews but this app is so bad I felt it was my civic duty to report it. I much prefer Mercari or Etsy or eBay. Those are much more user friendly.