Cebu Pacific

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This app is about as useful as its parent website. I’ve been living on Guam for 2 years and for almost those 2 years Cebu Pacific has been flying here. From day 1 you can never book a flight from Guam to Cebu because it will read it as an error. We all know most flights in the Philippines go through Manila, but this stupid program can’t figure that out (app & website). So you have to book a bunch of 1 ways (GUM-MNL, MNL-GUM), then the same for a return trip. PAL this is not an issue, better program perhaps? Don’t you guys ever do a quality check? The reason why I bring this up is because this is the second time I tried to book with you and your website either crashes or doesn’t work. I bought through PAL instead, done with this company, you’re to frustrating to deal with. Fix it and maybe you’ll get my business, but seriously you’ve been sucking for 2 years now...

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When you book a ticket on this app or the website the price continuously changes if you try to fast-track a booking it will automatically add upgrade fees without your knowledge and when it does booked the price is increased higher than the listed price. I went to the ticket office and there was no sympathy for those they said it was my fault for not backing out of the options that they impose. They also said there are no refunds on any of the options so even though I went to the airport ticket office they just sat there with a stupid look on their faces like I’m some kind a bad guy. Welcome to the Philippines there’s no customer service here whatsoever and they only do with the computer tells them there’s no outside the box thinking so be prepared to get scammed.

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What an irritating application. This is the first review I have ever written, all so I can express my hatred for this app. Creating an account alone will give the user endless error messages. I didn’t know my account was eventually created until the next time I tried to create an account, i got another error message saying that the email was already used. Then when I go to log-in, I get an error on the password saying it’s “mismatched”. okay.. So I try to re-set the password, and OF COURSE there is another error message saying that the action cannot be completed! HAAAA is this a joke???? I haven’t even gotten around to eating usage of the app, im still trying to log in 🤦🏽‍♀️

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I had taken Cebu pacific in February last year and I had a prepaid 40kg extra luggage. They insisted that it’s not showing in their system even if I showed my receipts. It’s a scam , pls update your system and even making matter worst they would not take me in for the first flight going to Tuguegarao saying I am late boarding but I know I’m an easy prey because they saw all my luggages and no mercy had to pay 15k just to take the next flight. I was so tired and just wanted to get to my destination and had to bite the bullet😡

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I downloaded the app last week to purchase a trip in the new year and because their desktop site kept refreshing but never fully loading. Well still no luck because the last few days I can’t even get past the search homepage on the app. Server connection errors anything I try to search or login. I’m not sure why this company makes it so hard for potential customers to give them money.