Cathay Pacific

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Even though my passport info is saved...the app frustratingly asks me to put in my country of resident every single time. This is frustrating as passengers don’t move their country of residences that often! But also, the prompt is very unclear when it is asking me for this! There is no highlight or note that says that this is the field that needs to be filled in. You just see many input fields for other passport info but no prompt to help you provide the info that’s missing. Terrible UX

The app is easy to use and has a failure friendly and clear interface. However, why did the developer replace the old login method with this new one? The old one allows you to log in directly in the app (instead of being redirected to CX website) and allows faceID and touchID login(the new login measure does not support faceID or touchID). I hope to see the old login measure in future updates.

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Though new version is a lot better than the previous one in terms of booking management page, there is still a long way to go to make it practical. The most struggling issue is that when I hit view profile, it always pops up that cannot complete my request, so does applying lounge pass to my trip. As a frequent flyer of Cathay, I still look forward to a new update where these bugs can be fixed.

The screen brightness stays on max after viewing a mobile boarding pass in the app. Even after changing to home page or exiting the app, the brightness stays at max level. Would be great if the brightness automatically changes to the what it was before viewing the boarding pass once the user leaves the page.

The APP has become more responsive and quicker, no more endless waiting and crashes the problem of boarding pass force screen staying at maximum brightness has finally solved. Thumbs Up!