Care.com: Hire Caregivers

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The app itself works fine and makes it easy to search. We have used Care several times over the past years when looking for a regular after school babysitter. We offer a very competitive salary and get quite a few initial “applications.” But I’d estimate that at least 80% of those we have followed up with to talk on the phone or meet in person have flaked or just simply ghosted us. Many people have just not shown up for scheduled call/meeting times and never bothered to contact us again. Most of the others are kind enough to at least let us know they found a different position or the hours don’t work for them (or that they need to reschedule). We have sometimes found somebody on Care despite a lot of time lost with other applicants, but sometimes we haven’t found anybody at all. Not sure it’s worth the cost anymore given the amount of flakey/non-serious people. I think Care makes it too easy for applicants to “apply” for lots of jobs at once without taking the time to read the description and decide if it is a good fit. Or there are just not enough good quality applicants (at least for a regular position? Maybe it’s better for occasional date night sitters).

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I have written a review before but I feel that every caregiver and family seeking for help should know that Care does not care about you, they only care about making money! If I could give this zero stars, I would. I have been using Care for two years and ended up finding the perfect family but eventually I moved and was on the search again for another nanny job. With my past experience and amazing multiple 5 star ratings, I had no problem finding families. I had multiple phone & in-person interviews lined up. Unfortunately, there was one family who wasn’t happy with the fact that I was interested in there job offer and bashed me. Next thing I know, Care terminated my account because one entitled mother complained about me. They didn’t investigate it, they didn’t ask me about it, they just automatically placed on me and terminated my account. I lost all of those potential jobs and I am furious. They have no interest in correcting their mistake or making it right. All they do is send out an automated email, they don’t even take time out their day to listen and talk to you about how to fix this. DIDN’T EVEN GET A REFUND FOR ALL THE MONEY I SPENT FOR PREMIUM AND BACKGROUND CHECKS. My advice for anyone considering this app, DON’T! Instead, use Sittercity or Bambino.

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I used to love this app, a year and a half ago I found a nanny for my kids on here and everything went perfect, now that she is leaving to travel I have been in a time crunch to find a new sitter. After posting a job and getting a couple responses who could only be backup sitters the app started blocking all incoming messages and not letting me respond. Telling me I NOW had to pay. Well, $55 for one month is ridiculous when looking for one nanny for the long run. And getting down to the wire with only 2 weeks before I was without a sitter I finally forked out the $55, messaged about 20 people (whose profile SAID they were available the days and times I needed) and only got 3 responses from girls who said they weren’t available those days. And THEN the two girls who said they were available and interested, once I responded to their email asking when they would like to meet, I have never heard a response back after a week. Maybe it’s their side of the system blocking messages like mine had been or them being unprofessional, I have no clue. But this app was a complete waste of time and money. And now with one day before I need a new sitter or I’m out of work, I have to look some place else and hope for a miracle.

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I am getting very frustrated with your unfair application process. I was finally able to create an account and after using the app for a week, I am no longer able to login. I am a 27 year old, caring, loving woman that owns a home decor store on my local Main Street. Sure, I’ve had a couple of dings to my credit but that is no reason to deny my passion for caring for a children, animals or doing housework. I donate to the animal shelter, feed the homeless, supervise parent/child visits and am a mentor to children who need a role model in life. I am very insulted by not being approved by your company and I demand an explanation with a detailed response. I will not be treated as if I am a predator or let you discriminate against my past experiences that were very minor over 10 years ago. What could I possibly have on my background to be denied? I see girls in my brothers grade with profiles on here that are just young, naive and honestly, pretty irresponsible. If I were a mother I would not trust this company’s judgment. Artificial intelligence can NOT determine a persons morals or intentions. I will bring this to the BBB and take action for being treated this way. Please let me know what I need to do to get "approved" by your company. Thank you

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I have been working between this app and two browsers on my computer to try and get anything done. The whole experience has been MADDENING. On Chrome, there is no way to reply to messages or schedule someone. On this app, filling out the profile is impossible. I have uploaded a pic over 10 times now and it keeps not showing. I tried to fill of the bio section and the letters stacked in a *vertical column*! THEN I got an “Alert” that my bio wasn’t approved (presumably because my bio was wonky?). From the app, I clicked on the link to fix the problem. A browser window was opened (?!) where I was directed back to the homepage of the app where I had to then navigate to the page I wanted. I downloaded some kind of messaging tool when I was desperate to communicate and couldn’t in Chrome. I have no idea how to access it. Where did it go? In the messages section, there is no way to archive, sort, filter, or move messages. Maybe I’m looking for a dog walker AND a house cleaner. Wouldn’t it be nice to be able to put those in different folders? What about all the wonderful nannies who aren’t available now, but will be later? I don’t want to delete their messages...