Canopy Parking

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Update December 2017: Tried to use the app and it would not open. I finally deleted it and downloaded it again. This time it opened so it does work. However, having not used Canopy for a year my prior account info no longer works. Secondly the app does not show shuttle bus information anymore. That was what I wanted it for. Up I upgraded it to 2 stars as technically it does work but for me it is still pointless. After all, how difficult is it to have a GPS locator update a bus position over cellular so a position can be put on a map? Really now? December 2016: Got an email about Canopy's new app. As I'm about to go on a trip today I decided to download it. First you have to register to use it. Why? I only want to use it to see where the shuttles are. Secondly when trying to register I just get a connection error so I can. Hence I can't use it. Pointless!

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Most screens freeze and the app will lock to where you have to reset to close. You can’t email receipts from the app - what’s the point in providing them if you can’t extract them? The buses rarely can fit all the people waiting to go from the airport to the lots, so an accurate shuttle location would be helpful. Since there is no signage at the airport or on the island, this function would help not feel just lost until you happen to spot one of the shuttles. It does not feel like there is a customer centric approach with Canopy anymore.

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I have tried to use the website to create a reservation and redeem free parking. This does not appear to be possible. It seems that I can reserve parking only, but have no way to redeem earned free days. I then tried to accomplish the same task with the app. After entering dates/times, it requires a location. I select the location (website or website 2), then receive an unintelligible error msg. The app appears to be useless. I don’t understand why these tasks cannot be performed via the website or the app.

The app is improved but the prices in the app did not match the price on the website. Since I needed the barcode on my phone I still booked through the app but had to pay 20% more base pay. Get the website and the app on the same page and you’re golden.

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Update: Broken again. The major redesign broke the app entirely. It now freezes on the load screen. Was waiting for an update to see if it fixed it. Sadly, it didn't. Beginning to think you should give up on the app and just focus on parking. Update: Still not perfect (single sign-on would make that happen), but working well for me now. Original: Great idea in theory, but not ready for prime time. Your frequent parker account login doesn't work, so when you try to create an account to login it gives an error. And I'm not sure why you need to login to see where the buses are. Hope it gets better (quickly).