CallRail

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This app could be so much better. It really needs a VOIP feature like the browser option on desktop. If incoming calls were routed through the app like Facebook messenger, it would allow for more data to pass through. The home screen could show all of the stored details for the contact and not just a tracking number or customer number. The app is also unstable and is frustrating to use. Dialing numbers sometimes doesn’t work and seems to call the wrong person a lot. There’s also not a click to dial on numbers unless they called first. For call flows, there needs to be a way to route based on tags. This would be simple to implement. Also the ability to take a number with an agent so that call is always routed to the specific agent but it can manually be changed later. This along with API access to change it from another program would be golden.

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Why does this friggin app make me sign in every single flippin day?!?! So annoying and a waste of time. And no option for finger scan log in so that’s awesome. So now that I’m finally logged in there’s not enough room on this page to list the improvements that could be made. Biggest other complaint aside from log in issue, if using the search feature it won’t find anything in the body of a text, you can only search for sender. So if you forgot who sent you a text message but you know a key term you were discussing, too bad, good luck scrolling through a million messages to find what you’re looking for. Many other issues but I don’t have time to write them all. Have to go relog in to CallRail app.

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It was a good app once upon a time. Now with the latest design it constantly logs you out and for some reason it doesn't work correctly with password fill from Lastpass, so it's a real pain. The notifications are lagged until you turn on the app or phone out of lock or something. Might be something to do with the fact the app is completely missing from the background refresh enable alphabetical list in General settings. Further, every time you finally get logged in, it asks you every dang time able mobile notifications even if they are already enabled.

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I’m on the go 12-16 hours a day. I have advertising running in multiple areas each using different formats. I use different numbers for each of my advertising campaigns via callrail which is why I use callrail. The app is okay to see who is calling or who called or answering if someone is busy in the office. I can also call a customer from my cell phone and it looks like to them I’m calling them from my office. However I cannot see any reports or change any of my numbers which is to me a complete failure on their part. How hard would it be to add this functionality?

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This App is getting worse. In this latest version it log off constantly, which is a pain because you have to quickly return a missed call and again login and set up the dialer. It still doesn’t allow to text from a caller or call from a number a text; doesn’t allow to see all the communication chain with that particular lead. I have formally raised those needs months ago... I don’t feel they listen to the customer at all! It is more frustrating for me because I am an Engineer and now those are simple requests and should not be a big deal to implement :(