Cafe Rio

Cafe Rio has really been wooing us with the app’s promotional offers like 3x and 2x point days in recent years for what I consider, fantastic food for the price (it’s not organic though). These specials add up and you get those free $10 credits fairly quickly for the free meals, and that gamification totally got us to try most of their meals. My literal only complaint however is how buggy this app is for ordering. If the order is large (multiple meals) or god forbid, you get a phone call or have to leave the app momentarily to check your map or bank account, this app completely resets causing you to have to reorder everyone’s meals from scratch. It’s been like this for some time and I really hope the general reliability, and the ability to “hold” your order in place are addressed. All-in-all I’d give CF an A+ for their excellent customer service (at least here in North Idaho/Eastern WA) and they’ve come a long way with the accuracy of their completion times. There were a few occasions early last year where the meals took an additional 15-20 min past their pick-up times until they were ready. I’d definitely encourage anyone to try them out, and app devs, PLEASE REFINE THIS APP! Hasta Luego 🇲🇽

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I have frequented this particular store more often during the work week. All my experiences have been sub par in comparison to the other locations I visit. During the week the menu is limited in that they only sell salmon on certain days (wtheck) I was so excited to have this location near my office but this is truly disappointing for the pescatarian. Also, I made my order online and as one would think it would be ready by the time you show up (5 minutes later than promised) only to find they haven’t even started your order and they have a bogged down pick-up line of angry fellow online orderers and a woman who couldn’t verify an order to save her life!!! Super frustrating when you have a limited time for lunch. I’m not sure why I keep trying to eat here. So on a day like today, when my regular store is just not “on the way” to my destination and I’m starved to the point where I could probably eat my hand...why not give this store another try. What a mistake that was. Chips were stale, cheese dip had a funny taste, salsa was old, black beans were crunchy at best (as well as the rice) and the horchata machine was so low the all that would suspense was spices ugh it will be a long time before I go here and next time you bet I’ll travel the 20 miles out of the way to the location I frequent or just go somewhere else.

I have been going in at least once a week now for the last three or four months. And my last two visits have been so disappointing but The girl employee that works the counter putting together your order first of all cut me off when I was telling her what I wanted to order. Then she made my order wrong. And when the manager at the end of the counter informed her she needed to redo it, right in front of me and everybody rolled her eyes and swore. I informed the manager after that visit and he acknowledged that he knows that she’s rude and that he will take care of it. So the next week when I went in there she was. And it wasn’t that she was having a bad day that day she was having a bad day the second time. That same day I was in there my boss was in there about six customers behind me, and we were talking about how terrible and rude she was right in front of us. At work a couple of days later. It’s obvious that she doesn’t want to be there that she’s agitated with the guests. It’s to a point where if she’s working the counter I do not want her waiting on me.

I love Cafe Rio’s salmon tacos, I also love that I don’t have to stand in a 45min line and can order them online instead. The problem is, the past 4 or 5 time I have ordered it, something went wrong. I usually order the tacos and some chips and queso. I go to pick up my order, the chips and queso are there but no tacos. The workers tell me that the salmon tacos did not come up on their computer that I had even ordered them at all until they went to the register computer to have me pay. Which then resulted in me sitting there for 45 min anyway so they can make the tacos that were supposed be done. The 4th or 5th time this happened, one of the workers told me it happens with every salmon order they get online. I’m not sure if this is the apps issue or just my cafe rio location? It’s definitely something I would look into though cause it’s stopped me from ordering online, and I really hate standing in their line so I don’t really go there anymore. Would love if it could get fixed!

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I enter in the store, select my items and through that process alone, my order is lost 3 times. Once because I stood up and the orientation of my phone changed, so the application took me back to the “select your store” page. Once because my baby cried and my phone screen locked, and when I opened my phone again, all progress was lost and again I was back to the “select your store” page. The third time, I intentionally double checked my husband’s order by going to my text messages from the application. When I re-opened up the application, you guessed it, back to the “select your store” page. And then once more, I got all the way through the ordering process, to inputting my credit card information. The page crashed when hitting next and lost everything. And all this was within the application! The application itself didn’t crash, so this doesn’t seem to be an issue with my phone. I have now other issues with applications. Just this one. And this app is supposed to make things easier! And truth is, I never review things AND I have a newborn. This experience was SO frustrating it drove me to find time to review this!