Brookshire's Food & Pharmacy

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I love my local Brookshires. I have Instacart bring items weekly. We wanted to pick things up ourselves this time. A- i do t know my loyalty number, we always just give the cashier our phone number, app won’t accept that. Tried to shop as a guest, app insisted we shop with a registered account. Took three tries to set my store, app kept redirecting me to one further away. I can sit down, use Instacart and have my groceries in 2 hours. Pick up at the store, I was given a time 24 hours later. Brookshires jumped into this game too soon just to sweat out Walmart but not enough knowledge by developers to make this user friendly or a good experience

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As an app developer myself. There are quite a few things that make this app hard to use. Especially as a mother of two and on the run a ton. I wanted to try this out since I use Walmart’s all the time but still sometimes stop by Brookshire’s to get a couple of things I love from this store. I did love how quickly the order went and the personalized shopper texting me. But man...the app was so difficult to use...colors, scrolling issues, text complete was awful, I had to press the same text box a hundred times before it recognized that I did it. This alone would hurt my business to even do it again.

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I love Brookshire’s but the app is terrible. For some reason it keeps changing my phone number. So when I give my number to the cashier, it won’t be the right number affiliated with my account. So then I have to open the account and show my number. Very frustrating.

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I ordered groceries on a Tuesday. I received a confirmation email at 5:04 pm that same day stating my order total was $60. There were items I purchased that were on sale in the circular and those prices were presented as the costs of items in the order confirmation. At 7:15 am the next morning I received an email from Brookshire’s stating my order was filled and the cost was $73. Upon reviewing the items I discovered that I was no longer allowed the sale prices. I called the store to complain and was told nothing could be done because I finished the order after 5 pm on Tuesday. If the prices were not to be honored they should not have been offered and confirmed.

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I rated this one star recently. I’ve been hoping they would improve it but instead, it just got worse. Hard to believe they could screw it up more than they already had. Now there are no categories except “groceries” and a few other categories that Brookshire’s doesn’t even deal in. This app went from really bad to totally useless.