Brodo Broth Co.

Map with locations is great. Well designed! Found it interesting to read more about the history and info about the soups.

response required

App seriously not communicating with store. Went to store 20 mins after placing order and was told and shown they had no record of my order. They suggested I come back in 15 mins to see if the “order shows up”. They said they could not issue a refund that I should try contact info on App or web site. I called the phone number on the app under “Refunds” and was told they don’t issue refunds, that they could only give me information and should try the web site. Web site only offers email sign up for information. Went back to store window after 15 mins and found a closed sign in window. 15 mins later after knocking on window, someone opened window and said they had received my order and made my drink. Don’t use the app. Go to the stores, if there is someone there, they might serve you.

Limited functionality. Does not allow you to do add-ins such as butter or egg yolk, only to select their pre-made flavors such as Tom Yum. This limits customization and increases workload on the customer. I was informed that I should add a product that cost $2 and that write a special not saying I didn’t want that, but that I was only adding the right amount of money in order to get egg yolk and butter in my broth. How am I supposed to scan the QC symbol or add a tip if I’m not in the store? Add these limitations to the fact that the app did not store my order for future use, even though there is a tab for Past Orders, and it’s clear Brodo has some serious work to do to smooth out the customer experience.

I just wish it was orange and the letters were white. There’s no orange apps!

response required

The app is NOT WORKING or at least based on my current experience I’d have to call it a “fraud”. There is no one returning my customer support messages or calling me back. My debit card is charged with nearly $200 in a catering order and the shop on Upper West says they don’t see my order on their end.