BringFido

I love this company. It feels like it’s staffed by capable, courteous, professional human beings with actual people skills. This, I find is a rarity in customer service these days (I sound like a 72yr old curmudgeon, AKA my dad, but it’s true!) I’m writing this review because I just had the best customer service over the phone with BringFido, and I’m using the app on a road trip across the US without my husband. Just a lady with her dog, and BringFido! The guarantees BF make, they actually live up to. They really are like a travel/booking *concierge* service, not just a website that figured out how to fee you to death to make a profit. Pet lovers definitely designed this app. So what actually happened, is that I accidentally made a non-refundable booking on the wrong date (doy). I called Bring Fido, got a human right away who was super nice, and made me feel confident that she could get the hotel to refund the rate so I could rebook on the correct date. She was an angel and we had such a report that I think we should start a podcast. Honestly - if Catherine (my girl) doesn’t manage to get me my refund, I’m not even mad. She for SURE did her best.

Just booked through this app for the first time for a cross country road trip. Through no fault but my own, I accidentally booked the same hotel twice on different days. I was concerned because it clearly stated “no refund” during the booking process. I called the help team and was greeted with a kind representative who patiently listened to my situation and made arrangements for another team member to call the hotel and see what they could do to help. I got a confirmation by email a few hours after that they had cancelled the incorrect reservation. I was very impressed with the customer service and willingness to negotiate with the hotel on my behalf. The app itself is also easy to navigate. It has filters based on size of pet, pet fees, location, amount per night, etc. It does this for hotels, activities, and restaurants. Overall a very helpful app- at least in the US as far as I can tell. I’d definitely recommend the app to family and friends with pets!

While traveling through Green Cove Springs, we stopped for lunch at Larry’s Giant Subs after finding them on the Bring Fido app. We had never been here before and we found friendly service and delicious subs! I got the Chicago’s Own Italian Beef which is like a French dip but spicy. Hubby had the Destroyer Italian Sub which is ham, prosciuttini, Genoa salami, cooked salami and provolone cheese. They only have Pepsi fountain drinks and I am a Diet Coke girl but that was available in canned soda form. Beer is also available. Although the shopping center in which Larry’s is located is 50% vacant, the parking and common area was neat and clean. We had brought our black lab with us so we ate outside at one of the 3 tables available. They also gave us water for her. I would definitely recommend Larry’s. And we will stop here again if we are ever back in Green Cove Springs.

We are driving across the USA from Phoenix to NYC with our Chihuahua. We were using Expedia and Booking to find hotels and restaurants that welcome pets traveling with people, but both sites were unreliable when applying the filter for pets. So I tried Bring Fido. It’s great! Hotels have been perfect so far. Restaurants still need work—maybe just more traveler reviews that confirm that restaurants are pet friendly or not really. When that gets worked out, Bring Fido will get 5 stars from us. One note: “Pet Friendly” restaurants in AZ, OK and NM have stated to us and to our friends in NM that they now take only “Service Dogs.” When asked, “since when?” they say, “This year.” Since you can buy Service Dog vests and more online, without proving your pet performs any service, this is a strange new phenomenon, intended to exclude pets from patios formerly accessible to them. So beware. Or buy a Service Dog vest for travel. Apparently it is illegal to ask you what service your dog performs, making the restriction even sillier.

I used the app today to find a room where we can bring our senior Pomeranian. After planning a last minute trip and using multiple sites, I realized you could actually book and compare prices of rooms through the app. It tells you the pet fee upfront unlike every booking site I have tried. I did have to call the number to ensure it was a pet friendly room when making the reservation but the customer service guy was amazing. He would literally call every hotel I was considering trying to find a room with a view out of the options I had pulled up on my phone. Absolutely fantastic. I’m now obsessed with this app and highly recommend it.