BPme: Pay for Fuel in Your Car

This app seems ill conceived if it’s meant to ease buying fuel! Having used the same service station for a number of years fuelling 3 vehicles a week averaging about 6k GBP per year the app has single handedly lost BP (and the station) the business! Whilst sitting next to the pump the app. was unable to find the station...eventually having been tannoyed by the attendant for stepping outside the car with my phone (not allowed on the forecourt...why? I’ve yet to have that explained convincingly!!) I get the app to acknowledge my being in proximity to a BP station. I go for the ‘full tank’ option which I guess is the same as any pay at pump operation which validates my funds availability. It all starts then the bank intervenes questioning the transaction...this effectively halts the process But leaves me unsure of the transaction status...At this point I leave as I can’t be bothered and buy fuel at another (non BP) station with pay at the pump facility. Analysing the whole thing I fail to see any advantage in this particular app. It seems fatally flawed exercise! Looking at the number of people reviewing with the £100 long term reservation problem, coupled with BP dropping Nectar (another reason I go to that particular station) I am better off with the other fuelling apps. that don’t lock up my money for an indeterminate time and work by using existing payment systems.

This app is a good idea as I often have my children in the car so not having to go and queue to pay would be a huge benefit saving time getting the children out of the car just to go and pay, however, my car takes less than £40 to fill the tank and having a £100 hold put on my funds until the transaction clears isn’t ideal for me, will choose a specific amount next time instead of the full tank option. The 1st time I went to use this app the transaction was declined. My bank contacted me the next day to verify if it was a genuine transaction made by me. Having confirmed this, I gave the app another go. This time I selected to fill up with £40 instead of selecting full tank. No problem, my tank was full just before reaching the £40 and the transaction was swift and painless. There is a funds hold on the amount selected (which is released a few days later and the amount spent at the pump is then taken). All in all a good app and certainly beneficial to me when I have the children

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Having got the app because Nectar points were no longer available at my local BP station, I was pleased to see what was on offer in the way of rewards with BP’s latest scheme. I downloaded the app and registered, provided my details and went to open the app. It asked for log on details, but I couldn’t log in as I had no password ( it didn’t as for you during registration), I then had to go through the “ forgot password” procedure to change a password I didn’t actually have?? Got into the app and was awarded 250 points for my troubles, ok I thought little bit of hassle but I’m good to go now. Then came the linking of my rewards card to my new account, looked straight forward enough, all I had to do was input the card number and I was sorted, followed each step and hit the finish button” oops somethings gone wrong, please try later”, 48 hours later and I’m no further on still getting the same message. This had been the week of the launch for BP’s new reward scheme, the very least you would have thought they could have done was made sure that the app was bug free, but it’s atrocious and needs fixing urgently. I was going to try the app to purchase my fuel tonight without having to go in store and face the cue, however I think I’ll go to Shell. Do not waste your time with this app.

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Tried to use this app four times each time app starts to work them times out. I had a strong 4g signal in each case. On one occasion app suggested payment was successful. I checked with the pump attendant who explained the app was rubbish and my payment had not registered. So if I had driven off I would have been classed as a drive away my details would have been passed to the Police! The other issue is that this app could encourage someone to use their phone on a petrol station forecourt which is a complete no go due to the well publicised explosion risk. There are clear instructions on the app but how many people read and head instructions? I checked my linked credit card and it had a total of £400 pre authorised for each of my four tries. So as far as I am concerned this app is a big mistake by BP why not just use a pay at pump system like every other modern petrol retailer it is much safer and in my experience reliable. By the way I am not a technophobe I love technology when it works. If there was a zero star I would have selected this. The app is very slick looking and clearly a lot of thought has gone into the concept but so far it looks like style over substance. Hope this helps the folk at BP.

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Used a few times and was great till one day when I opened it to put £41 got to the confirming payment the app said error. No money taken and to try again. I did this 3 times and on the forth it got to the unlocking pump. So jumped out the car started feeling. It went past the £41. I suddenly stopped went back to my phone and it said a error had occurred and to pay in shop. I panicked as had no money or cards. Went into the petrol station to tell them. I remembered I had wallet on the iPhone X. Took me 5 mins to work out how to pay as I was in a nervous panic and forgot how to use my phone. Anyway I got home and checked my bank and just under £200 had to reserved out my bank. £254 from the attempted BPme app. I messaged the BP people they wanted nothing to do with it. But was going to look further into it. I got a new message a few days later telling the the staff didn’t know what they was doing and was pressing the wrong thing in the shop. Well that’s still no help to me. I’m £154 down now and the money still hasn’t been released 4 days later. I’m not using this app no more. It’s not trustworthy. Oh and the fact if you press full tank. My tank hold about £50.., the system takes £99 out.