Bolt: Request a Ride

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Looks like a pretty good start. I would like to see family sharing added to the app. So when one of my kids hails a ride, I get a notification & can track them through the app. I had 2 of my kids install the app. Since there is no family sharing facility, I added my credit card info to their apps. Each of them get a voucher for their first ride. When they do use it the first time, I receive a voucher for an additional ride. However, in using this feature, they blocked my account due to "unusual activity" on my card. They have not been able to advise what this "unusual activity" is. They now want a copy of my ID & credit card. I refused to provide it. No other ride sharing company has requested this before. They can easily verify whether my card is stolen or not. Looks like they are trying to worm out of the free rides. The competition is beating them without even trying. When you raise a query, they are very slow to respond. So customer service needs some work. Maps don't seem to be very accurate.

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I recently recommended someone to use taxify, they get a R150 discount voucher and I get a R250 discount voucher. When I requested a ride using the credit card option, the driver arrived and when I was inside the vehicle he asked how I will be paying. When I told him I will be using the cr card he said I must get off as he only accepts cash. I then reported the driver for misconduct on the app for misconduct and was told the matter will be investigated and disciplinary action will be taken against the driver. First of all how can the driver claim to know what method of payment I had chosen before he got to me? Did I mention that he cancelled trip claiming I “did not show”? Since lodging a complaint against the driver I’m not able to use the app with my credit card as it says “unusual activity” when I inquired, I was informed to take a picture if my government issued ID with a selfie (one image) and my matter will be investigated. When I asked if that’s even legal, I haven’t gotten a response 15 hours later! Personally I think this is a way of taxify trying not to go out their vouchers, if that’s the case then taxify is running a scam and should be reported to all relevant authorities! Very disappointing

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This driver was meant to drop my brother at church. They left at 08h42 and he only ended the trip at 09h04... it only takes a max of 12 minutes to get the church from my house. I suspect that he did not end the trip after dropping my brother off because the the estimated cost was R45-54 but the final price ended up being R74??? How is that possible because even during peak times, the highest amount for this distance is R60, even when there is traffic. I would like to get an explanation please. The driver was very unfriendly, so that doesn’t put me at ease either. There is no option for disputes or complaints on the app. How can this problem get solved because this driver (Nkosinathi, driving a gold VW Polo Sedan, number plate beginning with FR33) has clearly stolen money by not ending the trip after drop off. Furthermore, I have proof that his end location is not what I had originally put into the app. If I could give a negative score, I would.

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The drivers I’ve been getting have no sort of customer sympathy, today I requested a ride from home to my place I had a lot of bags to carry, the driver did not help me with my bags instead he opened the boot for me to put my luggage in and I had trouble closing the boot instead of him coming out to close it he tells me to push harder. He had poor customer service I was not ask which radio station I prefer like drivers from Uber’s ask, I was not asked about my day and I was not asked about the temperature of the car if it’s okay or not. When I arrive to my destination the driver is now on the phone with his friend I had to ask him to open the boot for me and he didn’t help me with my luggage I had to take them out myself from the car and carry them while he chatted away with his friend.. honestly I’ve had enough and I’m moving to another company which will value me as a customer and provide proper service.

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Driver cancelled my trip (and now the app says I didn’t pitch up!!!) because I was taking a card trip. Though I can sympathise with the driver, it is not my fault that there is a time lag between receiving their monies due for card trips. I had to cancel (via the driver) my trip and out of fear of experiencing the same I used UBER. I was not able to find a way to message Taxify as all there support buttons just takes me to the FAQ paged (either I am just missing something or the app meeds to change). I don’t want to complain about any of my other trips but this seems the only way that I would be able to complain about my trip. This is not the first time either. Something similar happened last week to a friend of mine in the same area. Also why can’t drivers see before hand if its a cash or card trip that way they don’t have to accept card trips if they don’t want to.