User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
This game is amazing dont get me wrong, but Im starting to get bugs and glitches every now and then. Starting when i moved to the Robot board, when i landed on the tile to fight the robot, he had 780 health! He only had 280 when i first checked too! But when the time ran out to defeat him, he went back down to 280 health again. That annoyed me since it happened three times in a row, but then it didnt matter anymore because today i moved to a new board, the Sugar Rush board. I rolled a few times and landed on the tile that lets you bake with chocolate. Once again, the “health” or amount i needed to add was 280, but then when i put in the chocolate, it went up to 780 again! And i only can get 48 in per chance with 6x boost, so literally i can only get in 8 with a normal roll. Thats not enough to fill the bowl within 24 hours. I dont know if this is supposed to happen, but please change it back to normal. Besides that, the suggestions i may have is that you get to make your own board piece or skin. Like have you be able to take and mold shapes, color them, and make your own piece. That would be cool, other than that, the game is great and i hope you fix every problem you find, Thanks.
The last two updates have left my game broken. Though I've leveled up 4 times during that time, I have repeatedly been returned to a board 5 boards behind where I should be, effectively leaving me unable to move forward in the game. When I tried to contact customer service with this issue to alert them to the fact that the bug had not been fixed, I received a response full of attitude. The rep basically implied that I should have been happy with the 100 dice they gave out to everyone as an apology for the bug and that the issue had been fixed already. Clearly it has not been because my game is still not working and I have noticed many other players who have complained about the exact same issue within the last few hours. I have no reason to lie and I resent the implication that I would, especially since I initially refrained from leaving a poor review so as to allow them the fair opportunity to fix the problem. This is extremely rude and disappointing. While I'm here I will also point out that using slanted eyes to represent Asian bunnies is very offensive. It has been bothering me ever since the Chinese board was introduced but I have held my tongue because I previously respected the game developer and trusted that they did not intend offense. After the disrespectful exchange with their customer service, I have concluded that they simply do not care about their users' experience.
The update seemed pretty cool at first because now I have 80 rolls instead of 50 each time I play and the regeneration speed is a little faster now. However, the game is still made almost impossible because I have to spend 7 million coins to update certain landmarks and buildings. Which honestly is ridiculous. I didn’t complain at first because originally I only had to update one board twice but so far I have updated my board 2 times already and it sent me back to the same board yet a third time. This is game is stating to longer be fun. When the update happened I thought it would be great at first but the update had no real difference if the roles go up and the prices skyrocket too you might as well have left it at 50 rolls with the same prices. It shouldn’t be easy but it also shouldn’t be impossible. The fact that there is no cap on how much money someone can steal from you also makes it extremely hard to update anything then you play the waiting game so you can get more rolls when you run out and try to save your coins but when you come back all of them are gone. Being about to steal 6 Million coins from someone is crazy to me...honestly. Idk when I get enough coins to upgrade to a new board then maybe I’ll update my response on how many times I need to upgrade one single board but so far, like I mentioned before, I am on my third upgrade for the board I am currently on.
This game is really fun and I’ve been playing it for probably over 2 years but I will be undownloading it because I’m tired of paying. I’m on level 170 and the newest board and I can say for certain that this game has gotten greedy. In order to advance in the events, you need to buy rolls if you ever hope to get the final event rewards in the time frame that the event runs. And they keep track of what you pay for the bundles because the cost will keep going up. I ran a little experiment because it started wanting me to pay $30-50 for a bundle that used to cost maybe $5-10. So I stopped paying for awhile. After about 6 months of not paying and not playing, bundles started costing close to $10-15. Ridiculous that this company plays people like that. Also, after spending god knows how much to finish that Christmas album, the developers send some of us something to “reward” our hard work. I got stickers. STICKERS! Seriously??? I pay hundreds of dollars to finish that album on time for the final reward and I get stickers?? Also, carrots for events are harder to get. I used to be able to get carrots at least 10 times across my board. There’s only 3 carrot tiles on my board right now. Absolutely ridiculous. Like I said, fun game and obviously addicting, but be prepared to pay if you want to advance.
It’s impossible to get anywhere in this game without spending money, you will quickly get bored and/or lose interest because you can’t move up with the small amount of rolls they give and the fact that it takes almost a full day to earn more. Other than that, I haven’t had a lot of issues with the game itself except for occasional slowness and crashing when there is a special event happening which I attribute to server load balancing/performance issues. The biggest problem I’ve had involves dealing with their support team when something goes wrong with in-app purchases. I’ve been double-charged or didn’t receive what I paid for a few times and each time I have to argue with their support team despite having sent receipts to prove I was either double charged or didn’t get what I paid for, the most recent time being a double charge that they responded back claiming it was legitimate without actually reading what I explained or the attached screenshots. (Based on the mention of incorrect dates that weren’t in the screenshot.) It’s very frustrating. When they finally do acknowledge the mistake they still don’t send you what you paid for, but what they consider to be the equivalent in Gems, which can be annoying if you purchased based on a special that was related to an event and were supposed to get other extras.
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