Blade

We took a seaplane from Manhattan to East Hampton. It was very quick and easy to book the flight. The seaplane dock and lounge was easy to find - the Blade logo was clearly visible from the road and the seaplane terminal is unmistakable. We had some coffee in the lounge and before we could finish our aircraft was EARLY! When does that happen? Flight was super smooth and the crew friendly. We would definitely fly Blade again and in other locations. Really want them to open in the Rocky Mountains! Ski season is almost here.

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I coordinated for a week with a Blade employee on chartering a private flight from JFK to my hometown. On the day of our flight the landing location says they have an event that evening so we have to land before 5 pm and they hadn't heard a word from Blade. Turns out the Blade employee couldn't pick up the phone and instead sent an email on a Friday afternoon, and therefore hadn't coordinated and confirmed the landing location by the day we were flying. To top that off, the shuttle from the main terminal to the helipad took 20 minutes to get to us. It only took 5 minutes to then get from the terminal to the helipad. Blade should reevaluate working with SHELTAIR who seem wholly incapable. I will say the Blade employee was very responsive and finally confirmed with my second choice airport for landing. The pilot and helicopter they sent were both exceptional. They delivered on the promised service of a safe flight from A to B, but the level of competence was disappointing. What should have been an efficient time saver turned out to only be moderately better than taking a 2 hour car ride. I've also flown one of their regular flights to Montauk last year and it was delayed for an hour or more. The app is easy to navigate, but if you're chartering your own flight I'd say be prepared to do half of the legwork yourself.

I had a meeting that went overtime and I literally booked my Blade on the way to the Blade lounge on the west side. I booked the helicopter at 3:45pm after a quick drink at the Blade lounge the helicopter arrived (at 4:10 PM). The flight literally took five minutes and after being picked up by a Blade SUV at the JFK helicopter terminal I was through security and at my gate at exactly 4:28pm. Total game changer and completely addictive.

Downloaded the app two years ago and was very impressed with the service as I used it almost every week this summer. Flawless end to end experience in the New York lounges and excellent customer service at the East Hampton Airport location. Truly a revolutionary product.

Last week I took a train to east Hampton, but on the way back I was in a hurry so I booked my first Blade flight. It went off without a hitch. I got home in 45min, and the views were incredible. I'll never drive or take the train again.