User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
EDIT: I contacted customer support multiple times. I was sent a smiley face and then told me their time zone was “UTC” so I couldn’t get the promotion after buying, even though I purchased something the day it was offered. This was after i provided receipts. They will act oh so sincere on the reviews but dont fall for that crap. They are straight up trashcans and let me say that there is nothing to get out of this app, no rewards or prizes its just a game and i know that. But to just get a smiley face in return after a purchase is just straight disrespectful. Its not about the money its about the principle, you cant play with someones money and then laugh at them because what if you were to run into that person somewhere? Will you laugh then? So why do it in the first place? Made a purchase for Thanksgiving Promotion and never received it. I contacted to see when I would get it and they did nothing about it. They will want all records and time to investigate over something that was 99 cents even though Ive paid 30x that just for the week that ive had this. and trust me when i say this.. THEY DONT CARE AFTER YOU SPEND MONEY. The fact that they need you to prove yourself instead of just looking on your account to verify that in fact did buy something is in itself just a immoral way to run a business. Just look and see if we paid for something so we dont have to be on hold forever.
I enjoy being in a club and the fellowship with other teammates. The games can be fun, but do not pay where you can get ahead. Some of the games you will spend ten times more than the payoffs. It forces you to buy coins or tickets if you want to play. I had an incident where a pop up window had given me 210 additional tickets after I had made a purchase. After cashing in the tickets I had purchased, I was beginning to cash in the additional free tickets. I cashed in 4 which left me with 206 still in my bank. I lost connection and when it came back, there were no tickets remaining. I made a complaint and basically was blown off by being told there was no loss or game issues. It was if they called me a liar which really upset me. I no longer purchase coins if I can avoid it. My loyalty to this game is non existent. If it weren’t for the friends that I made in the club, I wouldn’t be playing. The game doesn’t pay as well as other games and I have found that I enjoy them much better. Better winnings, better cash back incentives, better daily coin rewards. I may have lost 206 gold tickets, but Huuuge lost a lot more revenue than that from their poor customer service and insinuating that I lied. I am a retired law enforcement officer and have spent my life defending the truth.
I used to love this game and it was fun when you would win sometimes. I decided to support the game and get more chips so I spent money. Once I did that, I stopped winning. An update was done around the same time so that could have been the cause of the change too. I stopped playing for about six months but recently started playing again. I was not able to build chips enough to play for more than 3 minutes at a time so I made a purchase and many others but the game seems to have gotten even worse. Some of the purchases were part of a promotion to complete puzzles but I was one short on 2 different puzzles. I emailed a complaint and they basically said I just have bad luck. I wanted either compensation for my mislead spending or a better gaming experience but all they did was tell me they hope my luck improves. I made 3 or more purchases to see if my experience would improve but I am at zero chips. So be aware that the game is so much fun when you begin but once you get to higher levels it IS a “pay to play” game. The free chips sustain you for 3 minutes only and you will not go beyond unless you pay. Don’t bother talking to the developers, they don’t care. Read their responses to the other complaints here and you will see that they don’t take care of the customers that actually have supported them. All we want is a better experience like it used to be.
This was once a good game to play. You could actually win a little bit. Not now!! If you get lucky and win anything, rest assured, you will not gain from it. You will lose all you won and more, then you have to just collect billy bonus all day to get enough to even attempt to play, or buy them. The events in the club are a joke. Ever member in the club goes broke just tying to finish the event. Huuuge is losing so many players and they just don’t care. Huuuge has a “update or maintenance “ more than any other game app. As soon as they announce one, get ready because I promise you the player is about to lose again because they NEVER do anything to benefit the player. This last update with the lottery Lol , we were going to get lottery tickets more often with bigger rewards.. biggest joke in history. I won a nice jp once. After months and months of spinning and billions of chips, never close to another. Now it’s not just me. Read the reviews yourself. Huuuge will respond to my comment with the same response they send everyone else, they just change the word a little. They will tell me my luck at winning is just as good as anyone else and they have nothing to do with it. Again read the reviews and their response to everyone. I will say this, if things change and get better, I will come back and edit my review and I will admit that it got better. We will see. Good luck to you all🍀🍀
Ok so I love this game, well did love this game. It’s definitely one of the best casino games I’ve played. there’s one major set back that I’ve notice. The algorithms for this game are not fair for everyone. When you’re in a lobby with 4 other people and everyone is hitting jackpots and huuuge wins, except me, it gets annoying really fast. I’m sitting there betting the same as my teammates, 100k but for some reason I go through almost 1 Billion chips before hitting “free spins” or any type of “big win”. I’ve read other comments and no this system is not fair, I wouldn’t have had to spend $80 in two days just to keep play in these “challenges” to help my team. That’s not fair. We sit here day in and day out vesting our time and hard earned money into your company, your games. Without us playing these your company wouldn’t have a 900+ million dollar revenue. So where is our compensation for putting so much time and effort in to your company. It’s just a game... well a $30 Xbox game will occupy me just as long. We all know when people start buying chips with real currency, the game picks up on this and try’s to make you buy more chips by making you lose more. Buy one package and watch the advertisements get larger and larger. Buy a $19 pack, the next advertisement will be for a $29 pack, buy it and watch it go to $39 & $49 & $59 etc. that’s BS and shows that it’s rigged.
Developed by the Huuuge Games Sp. z o.o..
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