BestParking: Get Parking Deals

I’m coming back here to take the time to edit this again. I said three years ago how great this app was, came back a year or so ago to say how great this app is and I'm going to say now after the past weekend i won’t use another app, because i had an issue with a garage telling me it was $22 when the app clearly showed $15. Rather then argue i paid and left. That next evening contacted BestParking and within the same evening got back to me, got the information and the next day sent a check out for the overcharge to me. Im lucky if my company ever gets back to the customer let alone the same night and the next day the charge is settled. BEST CUSTOMER SERVICE, BEST PARKING APP, and of course the great discounts. The fact that I saved hundreds and they still reimburse me the $7. AMAZING!

*****UPDATE*****A few weeks after leaving this review I received an email from the app customer service dept letting me know they investigated my complaint and saw that I overpaid because the garage did not qualify my vehicle as an oversize. They issued a refund in the amount I was overcharged. I must say that it’s nice to know they care about their customers and their experiences. It has made me reconsider using the service again***** I generally in the past have used this app to find a parking garage in various cities while traveling. Until recently I never reserved and paid for a garage through the app. I had a business trip in NYC for 3 days so I decided to park near the venue and prepay, The app quoted me $79 for an 8 hour day or $71 for 24hrs, so of course I kept the car in the garage the full 3 days to save some money. My total was billed at $213 However when I went to pick up my car, the cashier took my parking ticket and rang me up at $168. While my scanned parking pass showed I prepaid, I also was able to learn I overpaid by $45. Not cool and won’t be using this app again

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Today was my first time using the app. I purchased a parking pass through this app and when I get there I parked and realized there was no one there to show proof of parking. I called the help people on this app and she told me to write out my parking pass number on a piece of paper and stick it in the dash. So after I did that I was still concerned about being towed so I walked all around the garage there was no one. Finally I found a security button I could speak to someone on and they told me I couldn’t park there that my pass was not valid and I’d be towed because the garage was for people that lived in the apartments... I was so upset because the woman from this app told me my car would have been fine. I called the help people back and they were able to refund me my money with out any questions. That is the only reason why I’m giving two stars because they made it easy to get the refund. But I had no where to park and was late for the baseball game I bought tickets to because of this parking mess.

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This new version is totally useless. You should not force the user into making the reservation through the app just to be able to export the directions into google or apple maps. That is extortion and a money grab. This app is an exact copy of Parkwhiz. If I wanted that horrible user experience, I would have downloaded that app. I had been using the old BestParking app for over 4 years now in NYC and never had any problems with functionality. It’s like these developers have never even tried to use their app for its actual purpose. Listen to your users! Bring back the functions of the old app. You should be able to get directions to a garage without having make a reservation in the app. Things happen - construction, accidents, the president being in town, all these things can totally screw up your commute and prevent you from getting to the reserved garage. Reservations should be optional, not mandatory! Add direction functionality to all garages with or without making a reservation. Thank you.

I have used this app weekly for over 2 years and it was one of the best apps ever. The information was almost 100% accurate and it had options for daily, monthly and street parking. It also had complete info about extra charges for oversized vehicles. Most of this information has now disappeared and the replies I receive from their customer support make me suspect that completely different developers have taken over this app. They keep referring to ‘this is our first version’ when the app has been on my phone and used regularly for over 2 years. I also tried to store my Amex card for pre-payment and kept getting the message that ‘CVV can only have 3 digits’. Don’t they know that Amex cards have 4 digits?