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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
Everyone has been so nice to me and so helpful at this bank , best bank I have ever been with , I just recently opened an account and I had a substantial amount of debt , they have been helpful in offering solutions , emailing to check on me , two different employees at different branches so ur doing something right in the employees that you have . I just wanted to say to that Adrian at the stone ave addy I believe in Tucson and the lady at the other branch who opened my savings I think her name was Clarissa I could be wrong but if u looked who opened my savings those two people went above and beyond with their time , effort and kind words they need to be recognized please . They have been amazing through this tough time I am having . Thank u Thank you
My husband and I have joint accounts and I cannot see when he spends something for days. That’s very difficult since I am the one balancing the checkbook and when he is at work he cannot always call home to let me know what he spent. It used to not be like this if it came out of my account it used to post immediately just like when I spend something out of our account. I also cannot see his card and block it in case he lost it or something was wrong like I can my card. Your version of a joint account really isn’t a joint account and is very unhelpful to people that actually need a joint account. It also doesn’t send notifications off his card only mine which is no help if someone was committing fraud. He has to sign in his account and he only gets alerts on his card and I have to sign in my account (same accounts very dumb) and I only get notifications off my card. Again that is not a joint account. We had Wells Fargo before coming here and the only reason we did is because Bbva was closer but if these issues aren’t resolved soon we will be switching back to a better bank. When fraud hit us in the past I was able to lock all our stuff down immediately and notify Wells Fargo because of their amazing notifications from both of our cards meaning anything coming out of our account whether it was my husbands card or mine I got an immediate alert and their account set up is far better than this.
It is all good until you get a bounced check. I used it for the past month to make mobile deposit. I saw a returned check charge back and financial service fee associated with it. The problem? You cannot tell which mobile deposit was returned? Not even if you log into online service. I had to call customer service. They could not tell either and had to do research on that for about 30 min to figure it out. The worst part they cannot even give me any proof of it. It took the power of congress and they finally agreed to send me a letter to prove it. Total time spent for me: 47 minutes on the phone for $10 returned check. The customer service even suggested me showing my account history to the person ti prove the returned check. How ridiculous is that? Imaging if you need to take the person to court or returned check authority it is nearly impossible if you have to deal with a large check. So use it for mobile deposit at your own risk. They do not have this disclosure. I am not going to use it anymore!
For the past few months I’ve been getting locked out of my account basically every time I try to sign in . It’s annoying because I have to answer the security questions to unlock my account even though I know I put in the right password . But that problem has evolved and now it’s not even letting me answer the security questions anymore . It tells me to tap “ Forgot Password “ which I reluctantly do and it brings me to a screen where I have to enter my social and other info . I enter the info and double check if it’s correct and it sends me back to the original login screen with nothing resolved .. still locked out . Maybe I’m making a user mistake here or it’s a bug within the app . Either way an explanation and the problem being fixed would be nice . The app works great when you’re actually able to login ... this has been my only problem so far .
We bank with TD, Chase and USAA, so I write this review with some experience in how other financial institutions bank their customers. As a bank, no one could beat the customer service and advancements of Compass Bank. After BBVA took over, however, the quality of bank products, technology advancements and most definitely customer service has plummeted to all new lows. BBVA Compass has lost its way and lived out its useful life. Their reliance on branch banking, old or cheap technology and poorly paid customer service reps makes them an irrelevant dinosaur in this industry. For better, worldwide service, the ability to transact online or by phone from anywhere in the country or world (and for FAR better funds availability practices), consider closing your account and taking your money elsewhere. I’d close mine but I now live in a state without a branch location, and among the other services I don’t have access to, I was informed account closure is not permitted without going into a branch.
Developed by BBVA USA.
BBVA United States is ranking in Finance
Last update was at Jan 14, 2020and the current version is 7.4.5.
To see all other keys and revenue click here 969671652
BBVA United States have a 217 808a user reviews.
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