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BBVA United States

(217 808)
Price
Free
Category
Finance
Last Update
Jan 14, 2020
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Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for BBVA United States

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

217 808

Avg rating,
total

⭐4.8

Description

3154 chars

The BBVA Mobile App is recognized as a leader in Financial Fitness* for its ease of use and intuitive design. This fully bilingual app (English/Spanish) provides you a fast, easy and attractive way to manage your BBVA accounts. The completely new Version 7.0 of BBVA Mobile has some of the most powerful banking features in a mobile banking app. <br><br>The BBVA Mobile App can help you do more than just check your balances. Start with a search tool that has a predictive keyboard and voice activated feature to help you find what you’re looking for quick as a snap. Save time paying bills by setting up AutoPay. Deposit checks using the simple, fast and convenient Mobile Deposit®**. Check out Financial Tools to track your Spending, create Budgets and Add Accounts from other banks to see your full financial picture. Automatically receive Fraud Notifications anytime we detect suspicious activity on your debit card. Apply for new BBVA accounts right from the mobile banking app in minutes. There are so many convenient features to help you manage your finances.<br><br>Multiple Ways to Navigate<br>Comprehensive Main Menu<br>Voice Activated Search<br>Predictive Keyboard Search<br>Intuitive “I Want to... Menu”<br>Pre-login QuickView<br>Accounts View<br>Transactions<br>Balances<br>Statements you can download<br>Card Management<br>Report lost or stolen card<br>Turn your card On or Off whenever you like<br>Order replacement card<br>Change your PIN<br>Bill Pay & Payments and Transfers<br>Pay bills & e-Bills<br>Schedule & set up recurring payments<br>PopMoney person to person money movement<br>Set up Alerts via Push Notifications<br>Over 20+ available<br>Rewards<br>Activate Offers for Simple Cash Back <br>Redeem Credit Card Rewards in real time<br>Settings<br>Quickly update your Home Address<br>Manage your Profile Settings <br><br>Fraud Notification<br>Approve or decline suspicious activity<br><br>Existing Mobile Banking or Online Banking users just need to download the app, sign-in with their existing username and password, and start using the app! <br><br>Existing bank customers without a username or password can enroll for Mobile Banking directly from the app by using their valid BBVA product. <br><br>For more information, go to: https://www.bbvausa.com/digital-banking-services/mobile-banking.html<br><br>If you need further help, call us at 1-800-273-1057 <br><br>*BBVA Named 2017 Online Banking Leader in the Financial Fitness category by Javelin Strategy & Research<br><br>** Mobile Deposit is subject to eligibility. See Terms of Use for details and limitations, including information on funds availability. Mobile Deposit is a registered trademark of Mitek Systems, Inc.<br><br><br><br>-------------------- <br>At BBVA, we’ve taken great steps to ensure that transmissions to or from BBVA are secure. Total security, however, is a joint effort that includes BBVA, your Wireless Carrier or Internet Service Provider, and you. <br><br>Copyright 2019 BBVA USA Bancshares, Inc. BBVA USA is a Member FDIC and an Equal Housing Lender. <br><br>BBVA and BBVA Compass are trade names of BBVA USA, a member of the BBVA Group.<br>

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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Danielle Henion
Dec 07, 2019

Everyone has been so nice to me and so helpful at this bank , best bank I have ever been with , I just recently opened an account and I had a substantial amount of debt , they have been helpful in offering solutions , emailing to check on me , two different employees at different branches so ur doing something right in the employees that you have . I just wanted to say to that Adrian at the stone ave addy I believe in Tucson and the lady at the other branch who opened my savings I think her name was Clarissa I could be wrong but if u looked who opened my savings those two people went above and beyond with their time , effort and kind words they need to be recognized please . They have been amazing through this tough time I am having . Thank u Thank you

Juzille
Nov 14, 2019

My husband and I have joint accounts and I cannot see when he spends something for days. That’s very difficult since I am the one balancing the checkbook and when he is at work he cannot always call home to let me know what he spent. It used to not be like this if it came out of my account it used to post immediately just like when I spend something out of our account. I also cannot see his card and block it in case he lost it or something was wrong like I can my card. Your version of a joint account really isn’t a joint account and is very unhelpful to people that actually need a joint account. It also doesn’t send notifications off his card only mine which is no help if someone was committing fraud. He has to sign in his account and he only gets alerts on his card and I have to sign in my account (same accounts very dumb) and I only get notifications off my card. Again that is not a joint account. We had Wells Fargo before coming here and the only reason we did is because Bbva was closer but if these issues aren’t resolved soon we will be switching back to a better bank. When fraud hit us in the past I was able to lock all our stuff down immediately and notify Wells Fargo because of their amazing notifications from both of our cards meaning anything coming out of our account whether it was my husbands card or mine I got an immediate alert and their account set up is far better than this.

Wan0000001
Aug 11, 2018

It is all good until you get a bounced check. I used it for the past month to make mobile deposit. I saw a returned check charge back and financial service fee associated with it. The problem? You cannot tell which mobile deposit was returned? Not even if you log into online service. I had to call customer service. They could not tell either and had to do research on that for about 30 min to figure it out. The worst part they cannot even give me any proof of it. It took the power of congress and they finally agreed to send me a letter to prove it. Total time spent for me: 47 minutes on the phone for $10 returned check. The customer service even suggested me showing my account history to the person ti prove the returned check. How ridiculous is that? Imaging if you need to take the person to court or returned check authority it is nearly impossible if you have to deal with a large check. So use it for mobile deposit at your own risk. They do not have this disclosure. I am not going to use it anymore!

AverageJoeYaKnow
Dec 03, 2019

For the past few months I’ve been getting locked out of my account basically every time I try to sign in . It’s annoying because I have to answer the security questions to unlock my account even though I know I put in the right password . But that problem has evolved and now it’s not even letting me answer the security questions anymore . It tells me to tap “ Forgot Password “ which I reluctantly do and it brings me to a screen where I have to enter my social and other info . I enter the info and double check if it’s correct and it sends me back to the original login screen with nothing resolved .. still locked out . Maybe I’m making a user mistake here or it’s a bug within the app . Either way an explanation and the problem being fixed would be nice . The app works great when you’re actually able to login ... this has been my only problem so far .

KBN1171
Oct 30, 2018

We bank with TD, Chase and USAA, so I write this review with some experience in how other financial institutions bank their customers. As a bank, no one could beat the customer service and advancements of Compass Bank. After BBVA took over, however, the quality of bank products, technology advancements and most definitely customer service has plummeted to all new lows. BBVA Compass has lost its way and lived out its useful life. Their reliance on branch banking, old or cheap technology and poorly paid customer service reps makes them an irrelevant dinosaur in this industry. For better, worldwide service, the ability to transact online or by phone from anywhere in the country or world (and for FAR better funds availability practices), consider closing your account and taking your money elsewhere. I’d close mine but I now live in a state without a branch location, and among the other services I don’t have access to, I was informed account closure is not permitted without going into a branch.

CSR Racing 2

About BBVA United States

Developed by BBVA USA.

BBVA United States is ranking in   Finance

Last update was at Jan 14, 2020and the current version is 7.4.5.

To see all other keys and revenue click here 969671652

BBVA United States have a 217 808a user reviews.

BBVA United States was released in the App Store. It is developed by BBVA USA, who have also released the following apps.

BBVA United States has 217 808 user reviews.​

BBVA United States has an average rating of 4.8. ​The latest version of BBVA United States 7.4.5​ ​​was ​released on Jan 14, 2020​.

You can download BBVA United States ​here

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