Bartell Drugs

Let’s play a game: how many buttons should the user press before never getting a straightforward option for contacting tech support for help with the app? Seriously, how hard is it to add a button which shoots off an e-mail to the developers with user feedback or request for assistance? Here’s an annoying bug for you to humanely exterminate: when a user selects multiple prescriptions to refill (say, 3), but one of them has a different pickup date than the other two, the app currently presents all three prescriptions for each pickup date. The confirmation screen also shows that all three prescriptions will be available on both pickup dates. Surprises are fun and all, but it would be better to know exactly if I’m going to run out of a medication before the mystery fill date. Y’all know what I’m saying? Cheers!

As a former Walgreens app user perhaps I'm spoiled, but this app feels like it's behind the curve a bit. It should be noted: Walgreens is such a massive company that it's not fair to hold Bartell's to the same app standards. With that being said, I have two (and a half) functionality issues with the app: 1. My phone (iPhone X) is incompatible with TouchID and the app is incompatible with FaceID. I know I can always bypass the biometric option to enter the phone passcode (which it defaults me to because I don't have TouchID), but I would just feel better protected on principle if the app fully implemented my phone's different security method. 2. It feels more often than not that the app is really just a conduit used to access the website. Apps that operate that way don't really make sense to me -- why have an app then and not just mandate use of the website? 2.5 I wish it didn't auto-logout and offered the option to stay logged in if you verify your identity through FaceID (or TouchID, but the functionality for both needs to be there). Better integration of these features and a slightly larger app with more save data and cache dedication could completely fix this.

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Update—- After updating today, the app is much better. ******* This app, that replaced an earlier one, is one of the worst iPhone apps I have used. It always first comes up with a login error before using my thumb print, it then loads all prescriptions including inactive ones. This takes a long time. The filter to display only account active going bed a message that this is not yet available. This has been for months. So, I have to go trough each prescription for the same med to find he one I want to refill. Finally, with each refill request ALL prescriptions are again “fetched” with a long wait. One good feature is that you can see the status of requested refills which se me to be accurate. This app could be good but needs much more development work.

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How can you have an app that is so glitchy and will it’s dealing with peoples medication one day late on one thing can cause my son not to have an EpiPen in his possession for his life-threatening peanut allergy on him at all times I ordered his medication with plenty of time before the expiration on his yearly EpiPen referral you guys didn’t fill it until after the date which then of course the prescription had expired and now my son is going to go at least three or four days with an expired EpiPen because your app did not fill it or let you guys know to fill it with enough time when I gave you more than enough time to fill it with a deadline. Fix the bugs to streamline an app that you guys push in store to make filling prescriptions more convenient.

I use the app all the time, I find it very easy and quick. The one thing that bugs me is that there doesn't seem to be a way to get rid of old prescriptions. I have meds that I started at low dose and increased dose over time, and all the lower strength doses still show up in the app. Also have scrips showing up for meds that I tried and stopped. It would be great if I could delete or archive the old prescriptions. That would cut way down on the likelihood of errors.