Bank With United

Would like the app to have more updated technology and features, like being able to deposit a check through the app without having to physically go to the bank. Sometimes it is unavailable to use, which is inconvenient.

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This app gives me the worst time. It’s a huge time waster in my day. The app is supposed to remember my name already within the device or five so my name pops up then it supposed to have my password in the memory well it doesn’t do that. It used to have my fingerprint in memory and it won’t even accept that. I don’t know what’s going on with my app but it’s getting very close to me wanting to switch banks because I don’t think any other bank would give me the issues with the issues that I’ve had with this app. It’s buggy all the time and I just can’t seem to get a handle on it and I kind a like to know what I have in my bank account. But I can’t get that information Without physically going to the bank or calling and I just don’t have that kind of time in my day to call during business hours. Very dissatisfied with this app.

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This is ridiculous. I haven’t been able to use this app for about six months or more. After one of the updates I tried logging in and it says my credentials are wrong because my phone number doesn’t exist. I went into the online access and everything is there and correct. I have called multiple times to customer service and every time I am told that the system is temporarily down. For six months? That’s no longer temporary. Can you find someone who knows app development, maybe a pasty pimple faced high schooler that is proficient in Halo or something computer-ish? Anyone has to be better than whomever you have working on your “temporarily” permanently down system right now.

Count on United Bank to release a new app a week after iPhone X comes out - and the app doesn’t support iPhone X’s face recognition feature. It’s back to dumb password entry now. And it’s not like they didn’t know the X’s release date; it’s that they’re an old stodgy bank from Ohio, probably still wearing 3-piece suits and smoking cigars in the office. C’mon guys: it’s almost 2018, can you get with the program here?

I have had to uninstall and reinstall this app many times and sometimes when inconvenient. It will suddenly and without warning stop accepting my Face ID or Pin and even when I put my full password and verification in and it is all correct, it tells me it can not validate my login. This causes you to uninstall and reinstall the app about once a month.