AVM Venezia Official App

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Worst app I’ve ever used. Tourists should think twice before using this service or even visiting Venice if this is how the city is run. Your app does not work to purchase tickets. Not all stations have a machine in which to purchase tickets. So we download this app, pay for the tickets and they won’t display, it just says loading. After 2 boats pass we no longer have time to wait to make our train. So we get on, and wait for the tickets to load. We showed the attendant that the app wouldn’t work and that our credit card was charged and it created a big commotion and he invokes the penalty 60 euros per person clause for being non-ticketed. If your app is so terrible, maybe you should fix it, or at least instruct your staff to be understanding and kind to foreigners who are trying to do the right thing. It’s 2019 - you should have a functioning app. This isn’t the third world.

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Bravo, ACTV! Impossible to purchase tickets aboard for the airport, only in specific sites or using the application...which doesn’t work. For a city so dependent on tourism for income, you would think they would make an effort to ensure that people are able to purchase tickets... Application totalement inutile qui ne fonctionne pas. Quel surprise que les touristes n’achètent pas des billets, il est impossible de les acheter via l’appli. Personne s’en rend compte ?!

I really enjoyed the contactless payment option in Florence. And originally Venice was frustrating for me to search for ticket machines, just like when I was in Rome. However, this app helps a lot. I was able to purchase and activate the tickets just like what it says on there. I wish this app was more advertised, so that I didn’t need to panic yesterday.

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I found this to be in the running for “Most User Unfriendly App.” I like to use local transit apps and some are really easy to use and convenient. This app should be erased and totally rebuilt from bottom up. If you want to frustrate yourself, download it and try it!🤬

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Honestly, whomever made this app needs to go back to coding. The app requires you to register via sms, not only did I try my US number but 2 other country numbers just to TRY and register the app. It basically was useless.