AuthentiCare 2.0

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This app seems to have a lot of “bug fixes”. I haven’t been able to successfully clock in without having my times adjusted yet. This app needs an option that allows the staff to manually change the sign in time (to be approved by Employer at each event). Also, in the “events” section, there’s no option to submit “Other events”. My patient’s PEG tube came out and had to be reinserted, but I had to choose “No Events”. Please address this issue. Thank you for allowing me to voice my concerns.

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I have had nothing but problems with this site since we started. There’s either issues with logging in/out and duplicate times being recorded for the same times for the same client. Also how is it that you have a log out time recorded but the log in time is not recorded? I don’t understand. I haven’t been able to log in as an administrator for the past 2 days and tech support has been working on it and they seem to not know how to fix the issue. Frustrating and I can’t even check to see if everyone checked in on time nor I can add new employees to be able to check in/out.

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Fails to register some check-ins -nothing there upon attempting to log-out. Does not show accurate dates for visits, shows them on the days prior and/or after and user is unable to discern hours worked on a given day. Particularly problematic when hours are the same on consecutive days. Option to skip confirmation by client is too close to option to confirm visit, and if thumb on smart phone misses the desired tab, there is no “go back” option. There is no way to fix anything once submitted. Sometime quits unexpectedly. Does not have feature to total hours by week/month/pay-period for the user, nor does it have a way for a user to determine if client has remaining approved hours in a week/month before starting a shift. Lots of more minor issues. Waste of Medicaid $.

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Always issues with the app logging in or out will freeze up. Have to Look Up each patient everyday, appointments should be on there to click on. Some patients can be looked up by name other’s Medicaid number. That takes a lot of extra steps. There should also be a total of hours per day or week accessible for each patient or at least hours worked.

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After the app disappeared from the store when multiple fix attempts were made, once it came back it doesn’t work at all. I’m able to log in and clock in alright, but when I go to clock out my shift has disappeared entirely. For over the past week I have to call every day to have my time stamps fixed. Resetting the app and clearing it has done absolutely nothing.