Atrium Health Virtual Visit

This was helpful and convenient last weekend. And tonight I couldn’t make up my mind about going to the ER in follow up with a possible spider bite. I have an appointment with my primary in the morning but had friends tell me to go to the ER. The doctor here went over everything and told me what symptoms would require an ER visit. Since I have to meet a high deductible and have no fever I wanted to make a wise decision and not delay care if necessary. The provider was able to help me make a decision. He increased my antibiotic and told me if I don’t develop fever I can see my primary tomorrow. All my visits to Virtual Visit have been wonderful!

Overall, this app is fantastic! Do yourself a favor and be prepared. Take your temperature if possible, take a picture if you have a rash, etc., have all of your meds ready, and know the address of your pharmacy. My biggest complaint is physician follow-up. My insurance wouldn't pay for a mega pricey face cream, and my pharmacist was unable to get a response from the doctor about a new med. However, if you need something simple like an antibiotic, this is a great way to see a doctor in the comfort of your own home. The app has it's moments, it couldn't find my location to find my pharmacy, and it's currently telling me that I'm missing an appointment, but I'll take that over dragging myself to the doctor any day of the week!

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I made an online appointment. I filled out information about name, age, symptoms (what I thought I had) It took only 15 minutes to connect with doctor. Doctor polite but when I told him the same exact thing I wrote in my request for FaceTime appointment, he told me he could not treat me because of my age. He said I needed to go to urgent care face to face. I was charged for this conversation and charged for face to face visit. Why would anyone want to pay for 2 doctor appointments when you don’t have too? From reading my reason for visit, they could have simply said we can’t treat help you please make an appointment with your doctor but instead they took the appointment, talked with me for 2 minutes only to tell me to go see a doctor in person and charged me. I suggest you cut out the middle man so you don’t waste your money and just go to urgent care if you need to.

One thing I always loath when sick is needing to drag to the dr office... already feeling bad it's honestly the last thing one wants to do when sick .... not to mention spreading the illness to others and potentially picking up more bugs... added for those with kids arranging child care or taking them with is just an additional stress. BUT SOMETIMES ESPECIALLY WHEN SICK YOU NEED TO SEE A DR BEFORE YOU'LL GET BETTER.... THIS OPTION, THIS SERVICE IS TRULY A GOD SEND! I FEEL LIKE MY NEEDS WERE MEET BEYOND WHAT DRAGGING SICK TO THE DR OFFICE WOULD PROVIDE. I didn't have to leave my comfort zone or stress over child care. I GIVE THIS SERVICE A BIG 5 Stars! THANK YOU FOR MAKING MY LIFE EASIER!

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I paid $49 for the doctor to tell me she didn’t feel comfortable prescribing since she couldn’t listen to my lungs so there would be no charge. Well now more than a month later they still have my $49. I have made four different attempts to get my money back and they can’t see the charge on their end. I emailed them a bank statement and was told they would call me back. That was two weeks ago and I can promise that’s the last money of mine they will keep. I will never use this service nor any other services of Atrium Health. I cannot imagine a large medical practice being so unorganized and clueless.