Amway™ Business Center

When shopping there is no back button which is very problematic because when shopping in a category, for instance, vitamins and supplements, after clicking on a product to view the page with product information instead of just being able to go back I need to close out the shopping window all together and completely re-navigate back to the vitamins and supplements section meaning wasted time.

(From an Active IBO) Hey Team, the app is user friendly for the most part. Registering other IBO’s and setting up personal retail sites have been heavily simplified- thank you for that! My only... request is that we can simplify/ eliminate the need for double sign in/ verification. Currently you log into the app with your Amway ID. Then, when you click the shopping bag icon to navigate to the store you have to manually enter (unless you have a “keychain” for passwords) your ID info AGAIN. This screen doesnt save/ pull up your user and passcode info either so as an IOS user i have to then go INTO my keychain in order to find my passcode info and select the correct one. If we could eleminate the need to log in again that would be excellent. I understand that maybe some form of mobile cookies need to be enabled for tracking purposes but these are just some thoughts. Would love to hear a response!

response required

For a MOBILE APP-this is terrible. I have had to pull out my laptop every time just to order something because the app is NOT user friendly and is definitely not set up for a pleasant shopping experience. Just as Amway has said in response to ALL of the negative reviews-this app is designed for business support. I guess those of us not building a business anymore but still wanting to purchase the great products are low on the totem pole. I have had to jump through way too many hoops to purchase products. And recently trying to log in feels like trying to get into West Point-shame on you for not prioritizing customers and those that support your products. Your customers deserve a top notch mobile app. I was literally embarrassed to refer customers to the website and app when building the business. 14 years as a customer and I think I’m through. So long. I’m breaking up with you!

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As others have complained, there is no back button which makes the whole shopping experience very frustrating and time consuming. Also, why do I have to log in twice? The company is the same if I’m shopping or looking at my stats so why should I have to login twice? Moreover, why does it seem as if the app is like a website but in app form? It doesn’t feel like an app when shopping. It feels like an app when looking at business information but that’s about it. It was the same deal with the older version as well, it felt like a website with the appearance of an app. Lastly, why can’t I click on a product picture to enlarge the image? It’s inconvenient when I’m trying to show a potential client a picture of the box and can’t click on the product to enlarge the image.

response required

I have to sign in twice to shop. The keyword search isn’t what it used to be. It’s very difficult to navigate and not easy to find what I’m looking for. I cringe when I get a new IBO started when I tell them to DL the app or give them a web tour because neither the new website nor the app is user-friendly & I myself am frustrated with it. I can’t find new products easily, and Ditto is a whole other issue. A lot of changes need to be made both on the website & the app. It would help to have a Platinum or at least an active IBO give their feedback in developing an upgraded/updated version.