Ameris Bank Personal Mobile

Excellent bill pay, transferring funds between accounts, but don’t mistype password twice or your in Ameris jail. Ameris does top list for outrageous fees. Never have we paid too have our finances handled. Interest rates are a joke. They charge 20 times what they pay. Charge 5% on a secured loan and pay .25% on a CD. Our family been with same bank for 70 plus years and that means absolutely nothing to Corporate. They say one thing and do another. Branch President is nothing more than a low level loan officer, with almost no approval authority. Sad all our local banks have been bought by Bancorp with virtually no federal oversight or protections for consumers.

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You type in your login and password and instead of taking you into the app, it redirects you as if you are setting up a NEW mobile account... asking you first for your email. You have no option other than to type in an email address or close the app. Of course, it immediately gives you an error message saying “that email has already been used”... Well, yes, duh. That someone is me... because I already have an account and I already typed in my login and password and now you keep telling me my only option is to set up a new account. Every. Single. Time. You would have thought after five months, they would have worked on this and fixed it so that people can use the app again since the merger. I have uninstalled it and reinstalled it three times. Still does the same stupid thing every time. Seriously about to change banks just so that I can go back to being able to use mobile banking and do mobile deposits like I always did before with Fidelity with NO ISSUES!! Why not just fix the glitch?????

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When Ameris Bank formed after merger/acquisition of Fidelity, I thought it would simply be a matter of time when the app improved. Initially it lacked the ability to see my account number in the app - no big deal, I just had to open my password app which where I also stored it. And external transfers were missing - a problem but I could open up a browser and do it from their website. Now it appears that the bill pay within the app has disappeared - so what’s the point of a mobile app if it does not function as a mobile online banking app. I should either use their website all the time but it’s not all mobile optimized or use a bank that works the way one expects.

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This bank is horrible, it was as Fidelity as well. I have been depositing monthly personal checks from my father (he banks with a local, small town bank in the south middle GA area) and they always want to wait 7 days for approval (holding), when I’ve even called the back for them to get verification it’s in there. One day I will have money to invest with the bank and at this point it’s not going to be y’all. In fact, we plan on leaving in the next month or two. Additionally, the online banking app (issue with Ameris not Fidelity) has cost be late fees with every bill I had to pay this month due to an ACH issue (per what the tellers were told by their managers). Y’all should be paying these late fees when it’s y’all’s fault they are taking 1-2 weeks after said selected pay date. I’m over being treated like a little peon customer that doesn’t matter. You don’t get referrals this way, nor do you get future business this way, and I assume you, I will have business in the future, whether it will be with y’all remains to be seen.

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This is the worst banking ap I have ever dealt with! I am a career banker with over 39 years in the industry. Being in upper management at retirement I was in the midst of growth and modern changes including mobile banking. I am surprised that an institution growing as Ameris is would tolerate this ap. Any time I want to check balances or transaction I have to delete the ap and add it again and then log in. The face time has never worked. BEWARE of the mobile deposit!!! It will tell you the deposit has been accepted and approved then the next afternoon you get an email saying it’s been declined. Don’t shred the check too soon like I did. They could care less! I’m moving this account as I text.