Ally Card Controls

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Even if the performance is not that bad, it still feels more secure having everything in one app, versus having a financial institution that is relatively well-known, split their apps to dictate the number one thing that people stress over... their finances. Even if it’s minimal, I think that the majority of users would like a one sign in experience. Personally, I don’t like the fact that there’s two apps, I don’t like the time out factor when switching between the two, just in case I go to investigate something, I have to re-log back in to the other app. Not to mention that depending on which model of phone you have, the app can be reclaimed for resource allocation.

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However this app does not work. It’s kinda wonky that you have to even download a separate app for these features, but it’s no big deal. The problem is that the app doesn’t work. I opened an account with ally in September, and I downloaded this app then. I could not add my card to it, so I called customer service, which is always very helpful. The woman basically said because I can’t remember verbatim, “yeah we are aware of that issue but there is nothing we can do. I’m sorry about that.” That was in September. It’s now almost Christmas and the app still doesn’t work, I’m still getting the same answer from customer service. “Software engineering is working on it.” Ally is a fantastic bank to work with, however despite all of their good traits, you cannot lock and unlock your debit card or report it stolen in the app, as you can with every other bank I work with. I think they should either fix it, or give up on the app altogether, because I don’t even know how long it didn’t work before I tried it, but it’s been at least 3 months. If your engineering team can’t get it working in that time frame, then maybe the project needs scrapped, because this just looks bad.

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As a recent new Ally customer I really enjoy using their mobile app, it allows you to get at all your accounts immediately and make changes to everything right on your phone. When you go to your profile and tap card controls though it seems like you'd just be opening a menu but instead you're forced to download another app just to take advantage of additional security and convenience features. The kinds of things this app offers could easily be rolled into the main Ally financial application and keep your data in one spot, safe and sound. To top it off, this app hasn't been updated in a while, otherwise it would support the screen resolutions of the iPhone X/Xs/Xr/XsM among other new phones that have been released in the last few years. It's clear that this product serves some other use to Ally besides offering g the features it does, otherwise they would roll the functionality of this app into the main application. Also a bit scary that this app has fallen out of date, especially as one that's primary use is for added security.

Sure it’s a separate app but you simply login to the main app then click one button and click on the cards controls and your there. Pretty easy... you only have to login once it’s not a big deal and really it makes sense so you don’t have to have multiple logins for one thing. Besides that I think this is a amazing thing, to have control over your card. There are so many options and it even can track your location so that your card can only be used where you are! Great solution to prevent people from stealing your card info.

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This card controls app is so stupid I can't believe it. Why on earth would it be a separate app? Why on earth would you need a separate user name and password? Do you know how many user names and passwords I already have, you think I need more to do something as simple as control my debit card I rarely use? Discover has this feature integrated. Chase has this feature integrated. Capital one has this feature integrated. Bank of America, perhaps the worst company in the United States, has this feature integrated into their app, and yet here comes Ally with the worlds worst solution by making a simple feature an entirely separate app! It's almost like none of Ally's executives have smartphones themselves. That's how bad this is. Only someone who physically does not own a smartphone could dream up a solution this absurd.