AirEuropa for mobile

Unfortunately the app has many flaws and one of them is the app DOES NOT link or syncs up with the Delta app. You must create a separate account with Air Europa in order to properly check-in for a flight. In addition, the field for passports are screwed up-you MUST add a ZERO before your number or the field remains red-it will not process: even though the passport itself DOES NOT have a preceding zero. It took almost an hour to figure all this out and continue with boarding passes etc. In addition, the Delta Skymiles number was not found in their systems. Scratching my head!!!

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The site and app is horrific ... for weeks I have been trying to log on to book a my sears and every time I logged on there would be an error on the sit and continually loop me back to logging in. Finally I have been able to log on according to the image all the xl seats were still available, but I was unable to click on them. I contacted the airline and after several days of attempting to have a conversation with them I received pictures of the available seats, which was completely different from what I could see on the application and website. At this time the picture they sent me stated that I would not be able to purchase XL SEATS together with my partner anymore for the returning flight. I called to see if they can do anything for me due to the long duration of technical difficulties on the app and site which he agreed to knowing about and he stated there was nothing he could do. On Twitter the representatives take over 24 hours respond. My simple request to the representative in the phone was to waive the fee of the standard seat in front of the one xl seat available where my partner would have to sit since we could not sit together due to the horrific performance of the application and website. I travel a lot and this is by far the worst experience I have had with any airline. I have not even gone on the flight yet and am already extremely disappointed with this airline. CFC

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It is really hard to tell whether this is simply how bad this airline is or how awful the app is.. all in all, I recommend that you avoid flying with aireuropa at any cost. Skyteam should be ashamed to include this airline in their team. I wish I can take photos to show how bad every single step in this process is: their app is the worst app I have ever encountered... it crashes 9 out of 10 times, checking in is only possible if your stars are well aligned & your mom has been praying for you, goodluck using your digital boarding pass at the TSA counter (They sent me back to the check in kiosk to print one as they know this airline specifically has issues with their app)... worst of all is the way boarding happens.. I am sitting at my gate watching a one kilometer + line of passengers waiting to board... zero organization... Almost impossible to believe this is happening in 2019!

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This app si terrible, I don't remember such a stupid experience just TO CREATE AN ACCOUNT! I still don't believe it, terrible is a nice word to describe it. If your design team doesn't know how to build an app, please copy one that be on the market and that works. And if you guys really want to improve your terrible work, let me know I'll give you some free advice (I'm a product designer with more that 10 years of experience) just to atop people be facing this terrible experience. Please as a big airline company pure effort on your products. And also you should stop adding fake reviews to improve the rating face the truth and do your work fixing this.

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The biggest problem is that every time I exit the app, even for only a couple of seconds, I have to restart the flight booking process from the beginning even if I am almost done. The app should save more data for your booking at the very least, or have some sort of session timeout that is maybe like 10 minutes. On top of that, the app is slow. I am using a good WiFi connection but still the app is slow loading pages and pop-ups like the calendar. Honestly I almost bought my flight from a different more expensive company because this app was so hard to use for booking my flight.