Negative reviews are often perceived as a sign of a bad app, but that’s not always the case. Of course, if a user left a 1 star review, there’s cause for concern — but it also shows a degree of engagement from your user, who hopes you fix your app. That means there’s still hope of both the user returning, and being able to improve your product.
To help you turn 1 star to 5 stars we looked through app responses of market leaders and gathered the best phrases.
In this document, you will find:
templates for responding to different types of negative app reviews
ready-to-use phrases that you can mix and match depending on your goal
tips on how to ask your users to increase their rating
Read also our guide on how to reply to negative reviews to learn why they appear, how to avoid that, and how to monetize that.
Share with your friends 🙌
In the meanwhile, check latest insights
on mobile business
Now delivering even better benchmark data: the new feature is your one-stop-shop to understanding your market positioning according to your app reviews
Learn how your Support team helps your app succeed, and three of the most effective ways to boost their metrics.