Negative App Review Response Templates for App Store and Google Play

Negative reviews are often perceived as a sign of a bad app, but that’s not always the case. Of course, if a user left a 1 star review, there’s cause for concern — but it also shows a degree of engagement from your user, who hopes you fix your app. That means there’s still hope of both the user returning, and being able to improve your product.

To help you turn 1 star to 5 stars we looked through app responses of market leaders and gathered the best phrases.
In this document, you will find:

templates for responding to different types of negative app reviews

ready-to-use phrases that you can mix and match depending on your goal

tips on how to ask your users to increase their rating

Read also our guide on how to reply to negative reviews to learn why they appear, how to avoid that, and how to monetize that.