Amazon Review Management for Products

A 360-degree tool for Amazon Product Reviews monitoring, analysis, and management.

discord flo joom wrike wargaming bitmango

Optimize your workflow with Amazon reviews analysis
to spend more time selling

Optimize your workflow with Amazon reviews analysis<br> to spend more time selling

 

Get a full control over your reputation with our product and app review management tools. Giving credit to user feedback on the company improves your FBA – fulfillment by Amazon.
Save time on your product and app review monitoring by integrating it with any of 30+ services like Zendesk, Salesforce, Slack, and more. Receive alerts when a new reviews is left and respond to them directly in the services you already use.
Track important KPIs in one dashboard: average response time, CSAT, rating change, and more.

Monitor Amazon product reviews and questions and reply to them in 2 clicks

Monitor Amazon product reviews and questions and reply to them in 2 clicks
Manage reviews, analyze them, and reply to them in seconds. Arrange what types of questions are critical to answer first – addressed to you as a Seller or about products.
Work with customer reviews to fortify the organic growth of your products and gain more stars.
Fixing user questions increases the number of positive reviews and drives your visibility to the top – this is how Amazon's algorithm works.

Analyze Amazon reviews to gain actionable insights

Analyze Amazon reviews to gain actionable insights

 

Uncover what customers really think of your product with our Semantic Analysis tool. Get an overview or dive deep into details when checking what topics they mention the most.
Monitor how your products' rating changes overtime to understand the efficiency of your support team.

Optimize your budget and resources with AppFollow tools

Increase ROI by 850% on average from using AppFollow for reviews management.

Save time for the customer support department – 4h/day on average.

Reduce first response time to app questions and reviews by 50% on average.

Find growth insights on our blog

Gett increases reply rate and app average rating by 0.5 responding to 35 000 reviews with AppFollow Success Stories

Gett increases reply rate and app average rating by 0.5 responding to 35 000 reviews with AppFollow

Viber removes 60% of inappropriate app reviews with  AppFollow Success Stories

Viber removes 60% of inappropriate app reviews with AppFollow

Flo improves average review response time up to 35% by using auto-tags with AppFollow Success Stories

Flo improves average review response time up to 35% by using auto-tags with AppFollow

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app store performance and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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Pricing

wave   Free plan
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ok   Premium plans
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hands   Enterprise plan
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For large and enterprises
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wave   Free plan
$0   /mo
A good way to start
Get started
ok   Premium plans
From $55   /mo
Start free 10-day trial
Choose a plan
raised_hands   Enterprise plan
Custom price
For large and enterprises
Talk to sales Learn more  

Prices are per month for the annual subscription period.

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Amazon review monitoring and analysis made easy