[Recording] Reputation Management: The Key to Acquiring Your Customers and Gaining Their Loyalty
Reputation management is critical to growing a business. A positive brand reputation builds loyalty and increases customer confidence in your brand and product, ultimately driving sales and bottom-line growth.
Brand reputation management has become a bigger priority for companies, especially when conversations about your brand take place on a 24/7 basis. Your brand must be recognized and positioned as a knowledgeable, industry-leading resource and solution for your customers on social media, online forums, blogs, news sites, search engines, app stores, and other Internet sources.
By the end of this webinar, you'll:
- Discover best practices for tracking and responding to customer reviews across various platforms, including Google Play, AppStore, and more.
- Learn the importance of tracking and replying to reviews for product reputation management.
- Understand the importance of social tracking and how to use social media to monitor your online reputation
- Learn strategies for managing your product reputation, including responding to negative feedback and leveraging positive reviews to attract new customers.
Here are some resources you can check before the webinar:
Guide to Brand Monitoring + TOOLS [2023 update]
Take advantage of this opportunity to learn from our experts and gain valuable insights into reputation management.
Watch the full webinar here:
Speakers:
Dana Pavel
Customer Success Manager at AppFollow
Waleria Pagowska
Product Marketing Specialist at BRAND24